Samhsa contact center
Ended Awarded Last action
- Contract number
- 75S20323F42001
- Awardee
-
Hendall Inc. UEI P83UA59FQ9V8
- Awarding agency
-
Substance Abuse and Mental Health Services Administration
Department of Health and Human Services
- Obligated
- $10,258,049
Award facts
- Contract value 50% obligated
-
- $10,258,049.00 Current, with exercised options
- $20,516,098.00 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541990 All Other Professional, Scientific, and Technical Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Partial Small Business
- Competition
- Full and Open Competition after exclusion of sources Negotiated Proposal / Quote
- Pricing
- Cost Plus Award Fee
- Place of performance
- Rockville, MD 20850, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $2,856,234 | |
| Funding Only Action | $574,773 | |
| Exercise an Option | $2,787,059 | |
| Original award | $2,612,656 |
About this award
The Substance Abuse and Mental Health Services Administration issued a delivery order to Hendall Inc. on November 15, 2022, under a partial small business set-aside for SAMHSA contact center operations, with a ceiling value of $20.5 million and an ultimate completion date of May 14, 2026.
The order is priced cost-plus-award-fee and covers contact center management, health communications, materials development, and professional services supporting SAMHSA's behavioral health and substance use disorder programs. Place of performance is Rockville, Maryland.
Service Contract Inventory data shows actual government-invoiced labor grew from $2.2 million across 26.0 FTEs in FY2023 to $3.2 million across 35.6 FTEs in FY2024, then moderated to $2.9 million across 28.1 FTEs in FY2025. Derived government-paid hourly rates rose from $40.09 per hour in FY2023 to $49.75 per hour in FY2025, reflecting a blended workforce including customer-service and call-center staff alongside program managers and senior analysts. In FY2025, subcontractors performed 38 percent of contractor hours. Hendall engages multiple subcontractors across its SAMHSA portfolio, including JBS International on this and related task orders for call center support and materials development.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Michigan Public Health Institute | $44,611 | |
| National Association Of State Mental Health Program Directors Research Institute, Inc. | $35,000 | |
| Stratcomm, Inc. | $25,410 | |
| Bowling Business Strategies LLC | $75,850 | |
| University Of Connecticut | $72,744 | |
| C4 Innovations LLC | $71,614 | |
| National Association Of State Mental Health Program Directors Research Institute, Inc. | $88,031 | |
| National Association Of State Alcohol And Drug Agency Directors, Inc. | $86,284 | |
| Change Matrix LLC | $3,336,146 | |
| JBS International, Inc. | $3,139,060 |
Quick answers
Who was awarded contract 75S20323F42001?
75S20323F42001 was awarded to Hendall Inc. by Substance Abuse and Mental Health Services Administration (Department of Health and Human Services) on November 15, 2022.
How much is contract 75S20323F42001 worth?
The government has obligated $10,258,049 on 75S20323F42001. Its potential value, with all options, is $20,516,098.
Is contract 75S20323F42001 an order under another contract?
Yes. 75S20323F42001 is a delivery order under 75S20322D00049, an indefinite delivery contract.
Was contract 75S20323F42001 competed?
The extent of competition for 75S20323F42001 was full and open competition after exclusion of sources. It was set aside: Partial Small Business.
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