Delivery Order 75S20322D00049-75S20323F42001

The Substance Abuse and Mental Health Services Administration (SAMHSA) awarded a delivery order valued at $10.26M to Hendall Inc., a Rockville, Maryland-based professional services contractor, for the SAMHSA Contact Center. Issued on November 15, 2022, with an ultimate completion date of May 14, 2026, this cost-plus award-fee contract carries no set-aside designation. The work will be performed in Potomac, Maryland, and represents part of SAMHSA's broader efforts to operate centralized contact centers that provide information, referrals, and support services to the public regarding substance abuse and mental health resources. Hendall has established substantial experience delivering contact center management and related services to SAMHSA, with approximately $43M in prior delivery orders from the agency focused on contact center operations, materials development, health communications, and evidence-based information products.

This delivery order falls under Hendall's larger SAMHSA IDIQ contract titled "SAMHSA IDIQ AWARDED DOMAINS 2S, 4S," which carries a ceiling value of $1,000 and a partial small business set-aside designation with an ultimate completion date of July 17, 2027. Hendall's federal contracting portfolio reflects deep expertise across the Department of Health and Human Services, including substantial work with the Centers for Medicare and Medicaid Services and the Administration for Children and Families. The company has leveraged subcontracting relationships with firms such as Pacific Institute for Research & Evaluation, JBS International, Inc., and ICF Macro Inc. to deliver specialized service components, positioning itself as a key professional services provider for complex federal health and human services initiatives.