US copyright office contact center

Ended Awarded Last action

Contract number
47QPCB22F0002
Awardee
Awarding agency
Obligated
$5,436,083

Award facts

Opportunity
  • 47QPCB22Q0003 Solicitation number
Contract value 67% obligated
  • $5,436,083.16 Current, with exercised options
  • $8,166,885.75 Potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Funding agency
Library of Congress
Set-aside
No set-aside
Competition
Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
Pricing
Time and Materials
Place of performance
Washington, DC 20540, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Exercise an Option P00007 -$38,496
Exercise an Option P00006 $1,652,096
Exercise an Option P00005 $62,789
Exercise an Option P00004 $0
Exercise an Option P00003 $2,559,889
Supplemental Agreement for work within scope P00002 $189,854
Supplemental Agreement for work within scope P00001 $0
Original award $1,009,951

About this award

This federal contract was awarded by the Library of Congress to Accenture Federal Services LLC, a subsidiary of the global professional services firm Accenture plc, for U.S. Copyright Office Contact Center services. The $8,166,885.75 contract is a Delivery Order under the Alliant II Government-Wide Acquisition Contract (GWAC) and is structured as Time and Materials. The period of performance runs through July 31, 2027. The contract does not have a set-aside designation. Accenture Federal Services will serve as the prime contractor, with Carahsoft Technology Corp and Nice Systems Inc. as subcontractors providing procurement support and specialized voice recording technology solutions, respectively. This award demonstrates Accenture's expertise in delivering complex technology services to federal civilian agencies like the Library of Congress, which oversees the U.S. Copyright Office.

Subawards

Subcontractor Amount Awarded
Carahsoft Technology Corp US copyright office contact center procurement in support of the SOW $253,263
Nice Systems Inc. US copyright office contact center procurement in support of the SOW $162,333
Nice Systems Inc. US copyright office contact center procurement in support of the SOW $117,537

Quick answers

Who was awarded contract 47QPCB22F0002?

47QPCB22F0002 was awarded to Accenture Federal Services LLC by Federal Acquisition Service (General Services Administration) on September 30, 2022.

How much is contract 47QPCB22F0002 worth?

The government has obligated $5,436,083 on 47QPCB22F0002. Its potential value, with all options, is $8,166,886.

Which agency awarded contract 47QPCB22F0002?

Federal Acquisition Service (General Services Administration) awarded 47QPCB22F0002, with funding from Library of Congress.

Is contract 47QPCB22F0002 an order under another contract?

Yes. 47QPCB22F0002 is a delivery order under 47QTCK18D0036, a government wide acquisition contract (GWAC), on Alliant II.

Was contract 47QPCB22F0002 competed?

The extent of competition for 47QPCB22F0002 was full and open competition. The government received 3 offers.

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