Human resources benefits contact center
Active Definitive Contract Awarded Last action
- Contract number
- N0018922C0002
- Awardee
-
LBO Technology LLC UEI NBHLZDBCRVJ1
- Awarding agency
-
Naval Supply Systems Command
Department of the Navy, Department of Defense
- Obligated
- $6,513,535
Award facts
- Opportunity
-
- Department of the Navy Civilian Human Resources Benefits Contact Center Pre-Solicitation · N0018922R0007 · Posted Jun 15, 2021
- Contract value 89% obligated
- $7,278,534.67 Current and potential, with all options
- Completion date 92% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Office of Civillian Human Resources Secretary of the Navy, Department of Defense
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Set-aside
- Competitive 8(a)
- Competition
- Full and Open Competition after exclusion of sources · 2 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Roque Bluffs, ME 04654, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | $764,971 | |
| Funding Only Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $1,523,109 | |
| Funding Only Action | $38,990 | |
| Funding Only Action | $1,108,042 | |
| Exercise an Option | $369,347 | |
| Exercise an Option | $1,470,771 | |
| Original award | $1,238,304 |
Show all 11
About this award
The Department of the Navy awarded a $7.28 million definitive contract to LBO Technology LLC, an SBA 8(a) certified and HUBZone-designated small disadvantaged business, for human resources benefits contact center operations on May 1, 2022, under a competitive 8(a) set-aside.
The originating solicitation called for personnel, management, and services to operate the Civilian Human Resources Benefits Contact Center supporting over 220,000 Navy civilian employees regarding FEHB, FEGLI, TSP, and retirement programs. The contract runs through February 28, 2027, with a base period of ten months and four one-year option periods, preceded by a two-month training transition. Place of performance is Roque Bluffs, ME. The pricing structure is firm fixed price under PSC code R699 for other support services, with NAICS code 561422 for telemarketing bureaus and contact centers. LBO Technology operates as a prime-only vendor with no subcontractor reliance, delivering all labor in-house across its federal services portfolio.
Quick answers
Who was awarded contract N0018922C0002?
N0018922C0002 was awarded to LBO Technology LLC by Naval Supply Systems Command (Department of the Navy) on May 1, 2022.
How much is contract N0018922C0002 worth?
The government has obligated $6,513,535 on N0018922C0002. Its current value, with exercised options, is $7,278,535.
Which agency awarded contract N0018922C0002?
Naval Supply Systems Command (Department of the Navy) awarded N0018922C0002, with funding from Office of Civillian Human Resources (Secretary of the Navy).
Was contract N0018922C0002 competed?
The extent of competition for N0018922C0002 was full and open competition after exclusion of sources. The government received 2 offers. It was set aside: Competitive 8(a).
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