Quantico call center support
Ended Definitive Contract Awarded Last action
- Contract number
- M0026421C0007
- Awardee
-
KSA Integration LLC UEI FB45K4C7MF21
- Awarding agency
-
Marine Corps
Department of the Navy, Department of Defense
- Obligated
- $20,466,036
Award facts
- Opportunity
-
- Wounded Warrior Call Center Outreach and Support Pre-Solicitation · M0026421R0003 · Posted Jun 12, 2020
- Wounded Warrior Regiment Call Center Support Award Notice · Posted Mar 25, 2021
- Wounded Warrior Call Center Outreach and Support Solicitation · Posted Oct 6, 2020
- Contract value 100% obligated
- $20,466,035.63 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 624190 Other Individual and Family Services
- PSC
- G099 Social- Other
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Full and Open Competition after exclusion of sources · 6 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Quantico, VA 22134, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $652,514 | |
| Exercise an Option | $978,772 | |
| Funding Only Action | -$22,383 | |
| Exercise an Option | $3,841,434 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $3,770,086 | |
| Exercise an Option | $3,700,102 | |
| Original award | $3,630,424 |
About this award
The Marine Corps awarded a definitive contract to KSA Integration LLC, a service-disabled veteran-owned small business, for Quantico call center support and Wounded Warrior call center outreach and support on March 25, 2021, with a ceiling value of $20.5 million and ultimate completion date of July 14, 2026, under a service-disabled veteran-owned small business set-aside.
The originating solicitation, posted in June 2020, seeks 24/7 call center operations for the Marine Corps Recovery Care Program and Wounded Warrior Regiment serving approximately 35,000 wounded, ill, and injured Marines, Navy personnel attached to Marine units, and their families. Required services include call center operations, non-medical case management, social media monitoring, mobile application maintenance, and field services through representatives located throughout the continental United States. The contract is firm fixed price. Place of performance is Quantico, VA, with satellite operations at Camp Lejeune, NC and Camp Pendleton, CA. NAICS code 541611 and PSC code R499.
Quick answers
Who was awarded contract M0026421C0007?
M0026421C0007 was awarded to KSA Integration LLC by Marine Corps (Department of the Navy) on March 25, 2021.
How much is contract M0026421C0007 worth?
The government has obligated $20,466,036 on M0026421C0007.
Was contract M0026421C0007 competed?
The extent of competition for M0026421C0007 was full and open competition after exclusion of sources. The government received 6 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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