The purpose of dmcs is to manage the default loan portfolio, and store, manage, protect, and provide student loan debtors in default available information under the HEA. Dmcs enables borrowers, who so…

Active Definitive Contract Awarded Last action

Contract number
91003125C0011
Awardee
Awarding agency
Obligated
$326,052,421

Award facts

Opportunity
  • APPROVEDOTFOC Solicitation number
Contract value 72% obligated
$451,781,408.63 Current and potential, with all options
Completion date 87% complete
Current and potential, with all options
Set-aside
No set-aside
Competition
Not Competed · 1 offer Only One Source
Pricing
Firm Fixed Price
Place of performance
West McLean, VA 22102, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00037 · The purpose of modification P00037 is to add funding for CR 4859 imminent danger pay and hostile fire pay. $2,000
Change Order P00036 · The purpose of modification P00036 is to incorporate CR 7359 nelnet direct loan consolidation shutdown. $77,204
Change Order P00034 · The purpose of modification P00034 is to incorporate CR 7499 new perkins loan servicer, no-cost CRS 7486 additional system changes for RAP and tiered… -$11,326,814
Change Order P00035 · The purpose of modification P00035 is to incorporate CR 10801 fire system retirement and to update implementation dates for various CRS. $107,829
Change Order P00033 · The purpose of modification P00033 is to incorporate CR 10427 lockbox conversion, CR 10723 enhanced default borrower customer support, and deobligate… $1,431,425
Supplemental Agreement for work within scope P00032 · The purpose of modification P00030 is to add additional funding to CR 7070 as well as pause telephone number skip tracing for the same CR. IT also provides an… $2,700,297
Supplemental Agreement for work within scope P00031 · The purpose of modification P00031 is to add additional funds for CR 8000 dmcs new insert to welcome letter and CR 7070 skip tracing, exercise six-month… $65,667,028
Change Order P00030 · The purpose of modification P00030 is to add additional funding to CR 7070 as well as pause telephone number skip tracing for the same CR. IT also provides an… $320,000
Change Order P00029 · The purpose of modification P00029 is to migrate CR 5274 scra letter and CR 6323 dmcs default control mail from the legacy to the sole source contract,… $97,537
Change Order P00027 · The purpose of modification P00027 is to issue a change order to add funding and requirements for CR9966 phased transition of the defaulted borrower… $551,149
Supplemental Agreement for work within scope P00025 · The purpose of modification P00025 is to add funding to continue migration from alien vault to maximus cloud splunk. This work was previously approved on dmcs… $15,266
Supplemental Agreement for work within scope P00024 · The purpose of modification P00024 is to incorporate work pursuant to CR 7347 - dmcs update to SPS and TPD transition. $123,596
Supplemental Agreement for work within scope P00023 · The purpose of modification P00023 is to add visioning and meeting support in support of CR9966 phased transition of defaulted borrower experience from myeddebt… $142,413
Exercise an Option P00022 · The purpose of modification P00022 is to exercise option period 2, in accordance with far 52.217-9 option to extend the term of the contract with a period of… $30,754,833
Other Administrative Action P00021 · The purpose of modification P00021 is to document the issuance and partial lifting of the stop work order entitled 2026 stopping all collection activities. $0
Funding Only Action P00020 · The purpose of this MOD is to obligate additional funds of $271,211.60 for previously approved CR 7070, create skip tracing process for dmcs. The new funds… $271,212
Supplemental Agreement for work within scope P00019 · The purpose of modification P00018 is to place CR 7478 OB3 additional servicer changes for RAP and tiered standard. $109,822
Supplemental Agreement for work within scope P00018 · The purpose of modification P00018 is to add requirements and funding associated with CR8000 - dmcs new insert to welcome letter. $0
Exercise an Option P00017 · To exercise option period I, to extend the term of the contract with a period of performance of february 01, 2026, through april 30, 2026.obligated funds in the… $33,186,893
Other Administrative Action P00016 · To obligate additional funds of $11,253,096.37 and document no cost CRS for dmcs operations and maintenance to contract line item (CLIN) 0001-0007. This funding… $11,253,096
Funding Only Action P00014 · To obligate additional funds of $22,084,928.00 for dmcs operations and maintenance to contract line item (CLIN) 0001-0007. The period of performance for these… $22,084,928
Supplemental Agreement for work within scope P00013 · The purpose of modification P00013 to accept maximus federal services price proposal, V.1.0 dated august 22, 2025, for change request, CR 7401, executing… $20,635,202
Definitize Change Order P00012 · The purpose of modification P00012 to accept maximus price proposal and definitize negotiations for CR 7400, expanded customer service capabilities, in the… $47,361,959
Funding Only Action P00011 · The purpose of modification P00011 is to obligate additional funds of $536,000.00 for dmcs borrower defense discharge CR 4280, 4753, and 6346 the period of… $536,000
Supplemental Agreement for work within scope P00010 · To obligate additional funds of $18,188,387.84 for dmcs operations and maintenance to contract line item (CLIN) 0001-0007. The period of performance for these… $18,188,388
Supplemental Agreement for work within scope P00009 · The purpose of modification P00009 to obligate funds of $9,462,102.05 for dmcs CR 7400-expanded customer service capabilities, to clin 0009 line item 0091 and… $9,462,102
Funding Only Action P00008 · The purpose of modification P00008 is to obligate incremental funds of $17,433,387.84 for dmcs operations and maintenance to contract line item 0001 through… $17,433,388
Supplemental Agreement for work within scope P00007 · The purpose of modification P00007 is to add funds in the amount $836,635.52 for contract line item clin 0009 for additional work to CR 7350, resuming… $836,686
Supplemental Agreement for work within scope P00006 · The purpose of modification P00006 is to place CR 7350, dmcs resuming treasury offset program, on contract. Obligating funds in the amount $74,525.21 for… $2,388,168
Funding Only Action P00005 · The purpose of modification P00005 is as follows: a. To obligate incremental funds of $8,666,693.92 for dmcs operations and maintenance to contract line item… $8,666,694
Supplemental Agreement for work within scope P00004 · The purpose of this modification is to a) provide incremental funding in the amount of $8,596,693.92 as follows: clin 0001 - $4,821,693.92 clin 0002 -… $13,388,463
Funding Only Action P00003 · The purpose is to add funding in the amount of $8,596,693.92 through approximately march 31, 2025 via clins 0001 - 0006. $8,596,694
Other Administrative Action P00002 · This modification is issued to document the issuance on february 26, 2025 of a stop work order in accordance with contract far clause 52.242-15 stop work… $0
Other Administrative Action P00001 $0
Original award $9,400,000
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About this award

The Office of Federal Student Aid awarded a $451.8 million definitive contract to Maximus Federal Services, Inc. for Debt Management and Collections System operations and maintenance on February 1, 2025, with ultimate completion January 31, 2027. The award carries no set-aside restriction.

DMCS manages the default loan portfolio under the Higher Education Act, stores and protects student loan debtor information, and enables borrowers to make payments on their accounts. Modification P00036 incorporates CR 7359 for NelNet direct loan consolidation shutdown.

Place of performance is West McLean, Virginia. The contract is firm fixed price. In FY2025, Maximus Federal Services invoiced $65.4 million across 300 FTEs and 624,524 contractor hours at a derived government-paid rate of $104.74 per hour. Subcontractors accounted for 39% of contractor hours in FY2025, with nine named subs including Capa City Consulting LLC (intelligent document processing development), Senture LLC and Hubfirst LLC (customer service support), Radius Global Solutions LLC (back-office processing), Kearney & Company P.C. (quality assurance and program management), Eisneramper LLP (controls testing), and Jazz Solutions Inc. (IT architect and Oracle DBA support).

Description

The purpose of dmcs is to manage the default loan portfolio, and store, manage, protect, and provide student loan debtors in default available information under the HEA. Dmcs enables borrowers, who so chose, to make payments on their accounts and SEN

Subawards

Subcontractor Amount Awarded
Capa City Consulting LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $79,025
Eisneramper LLP THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $238,000
Direct Connect Group (Dcg) LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $11,872,664
Applied Enterprise Management Corporation THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $578,864
Teksystems, Inc. THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $2,188,871
Senture LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $3,411,027
Alignment Innovations LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $4,243,297
Secured Assist LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $13,455,561
Jonas Collections & Recovery Inc. THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $5,345,815
Kearney & Company, P.C. THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $3,841,269
Jennasys Consulting, LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $600,000
Indigo Arc LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $3,576,872
Omni Systems, Inc. THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $21,334,335
Amatriot Group LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $1,069,825
Radius Global Solutions LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $920,120
PMC Integrity, LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $7,444,375
Hubfirst LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $18,253,809
Oxford Government Consulting, LLC THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $5,457,241
Jazz Solutions Inc. THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER… $1,162,752
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Quick answers

Who was awarded contract 91003125C0011?

91003125C0011 was awarded to Maximus Federal Services, Inc. by Office of Federal Student Aid (Department of Education) on February 1, 2025.

How much is contract 91003125C0011 worth?

The government has obligated $326,052,421 on 91003125C0011. Its current value, with exercised options, is $451,781,409.

Was contract 91003125C0011 competed?

The extent of competition for 91003125C0011 was not competed. The government received 1 offer.

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