The reac TAC is a multi-channel contact center (CC), providing services for office of housing and office of public & indian housing program business partners.
Ended Definitive Contract Awarded Last action
- Contract number
- 86614820C00003
- Awardee
-
Icube-It JV UEI DKTMPHLQXMH3
- Awarding agency
-
Fort Worth Regional Office
Department of Housing and Urban Development
- Obligated
- $7,673,893
Award facts
- Opportunity
-
- HUD REAC/TAC Call Center Solicitation · 86614820R00003 · Posted May 15, 2020
- Contract value 100% obligated
- $7,673,892.88 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Department of Housing and Urban Development
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- D321 It And Telecom- Help Desk
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition after exclusion of sources · 5 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Reston, VA 20191, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$4,738 | |
| Exercise an Option | $355,374 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $355,374 | |
| Exercise an Option | $1,421,447 | |
| Exercise an Option | $1,407,373 | |
| Exercise an Option | $1,393,439 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $1,379,642 | |
| Original award | $1,365,982 |
About this award
The Department of Housing and Urban Development awarded a $7,673,892.88 definitive contract to Icube-It JV for multi-channel contact center services supporting the Real Estate Assessment Center Technical Assistance Center on August 31, 2020, under a total small business set-away.
The originating Competitive 8(a) solicitation called for operating a contact center to process approximately 125,000 to 150,000 annual service requests for HUD's Office of Housing and Office of Public & Indian Housing programs. Required services include managing knowledge base articles, supporting customer relationship management and automated call distribution systems, and creating performance reports. The awardee must hold certifications for Salesforce administrator, platform app builder, and service cloud consultant. Place of performance is Reston, VA. The contract runs for one base year from September 1, 2020, with four optional one-year periods exercisable at the government's discretion. NAICS code 541511 and PSC code D302. The ultimate completion date is April 23, 2026.
Quick answers
Who was awarded contract 86614820C00003?
86614820C00003 was awarded to Icube-It JV by Fort Worth Regional Office (Department of Housing and Urban Development) on August 31, 2020.
How much is contract 86614820C00003 worth?
The government has obligated $7,673,893 on 86614820C00003.
Which agency awarded contract 86614820C00003?
Fort Worth Regional Office (Department of Housing and Urban Development) awarded 86614820C00003, with funding from Department of Housing and Urban Development.
Was contract 86614820C00003 competed?
The extent of competition for 86614820C00003 was full and open competition after exclusion of sources. The government received 5 offers. It was set aside: Total Small Business.
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