Contact center accreditation services
Active Definitive Contract Awarded Last action
- Contract number
- 36C25922C0136
- Awardee
-
Informa TECH Holdings LLC UEI GXZPSDDXU3H7
- Awarding agency
-
Veterans Integrated Service Network 19
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $580,200
Award facts
- Opportunity
-
- U009--Intent to Sole Source Contact Center Consulting & Accreditation Special Notice · 36C25922Q0598 · Posted Aug 12, 2022
- Contract value 100% obligated
- $580,200.00 Current and potential, with all options
- Completion date 83% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Veterans Integrated Service Network 15 Veterans Health Administration, Department of Veterans Affairs
- NAICS code
- 611430 Professional and Management Development Training
- PSC
- U009 Education/Training- General
- Set-aside
- No set-aside
- Competition
- Not Competed · 1 offer Only One Source
- Pricing
- Firm Fixed Price
- Place of performance
- New Hyde Park, NY 11042, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $123,900 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $123,900 | |
| Exercise an Option | $123,900 | |
| Other Administrative Action | -$39,300 | |
| Exercise an Option | $123,900 | |
| Original award | $123,900 |
About this award
The Department of Veterans Affairs Veterans Integrated Service Network 15 awarded a $580,200 firm-fixed-price definitive contract to Informa TECH Holdings LLC for contact center accreditation services on September 15, 2022, under a sole-source justification. The requirement is for International Customer Management Institute (ICMI) certification and accreditation for VHA Member Services, procured as sole source because ICMI is the exclusive worldwide provider of its Contact Center Certification standard.
The contract runs from award through September 14, 2027, structured as a one-year base with four one-year options. Place of performance is New Hyde Park, NY. The originating solicitation, posted August 12, 2022, as a Special Notice, noted that competing capability statements were solicited from responsible sources capable of delivering ICMI services, though the Government reserved discretion not to compete. The contracting office justified non-competitive award under FAR 13.106(b)(2) based on ICMI's sole-source status in the marketplace.
Quick answers
Who was awarded contract 36C25922C0136?
36C25922C0136 was awarded to Informa TECH Holdings LLC by Veterans Integrated Service Network 19 (Veterans Health Administration) on September 15, 2022.
How much is contract 36C25922C0136 worth?
The government has obligated $580,200 on 36C25922C0136.
Which agency awarded contract 36C25922C0136?
Veterans Integrated Service Network 19 (Veterans Health Administration) awarded 36C25922C0136, with funding from Veterans Integrated Service Network 15 (Veterans Health Administration).
Was contract 36C25922C0136 competed?
The extent of competition for 36C25922C0136 was not competed. The government received 1 offer.
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