U009--Intent to Sole Source Contact Center Consulting & Accreditation

This Notice of Intent is provided to advise that the Government intends to solicit and negotiate a sole source, Firm-Fixed Price contract with only one source, Informa Tech Holdings, LLC to provide ICMI certification and accreditation for a one (1) year base and four (4) option years for VHA Member Services. The ICMI name and trademark, ICMI s Contact Center Site Certification, associated Best Practices Assessment, and training/certification programs that are based off of the ICMI Support Center Standard are available worldwide and only accessible directly from ICMI (Informa Tech Holdings, LLC). ICMI is the sole provider of the complete curriculum of ICMI training courses that are derived from the ICMI Contact Center Certification standard, which are available worldwide only from ICMI.

This contract action is for services for supplies or services for which the Government intends to solicit and negotiate with only one source under the authority of FAR 13.106(b)(2).

This notice of intent to award a sole source contract is not a request for competitive proposals. However, in accordance with FAR 5.207 (c)(16)(ii), all responsible sources that feel they can meet the Government s requirements detailed above may submit a capability statement which shall be considered by the agency. Responses to this notice shall contain sufficient information to establish the interested parties bona-fide capabilities for fulfilling the requirement and include: the Dun & Bradstreet Number (DUNS), and the Taxpayer Identification Number (TIN), along with documentation that the vendor is an authorized distributor/reseller. All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov. A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. The information will be retained as Market Research.