VA contact center training
Ended Definitive Contract Awarded Last action
- Contract number
- 36C10G24C0009
- Awardee
-
Katalyst Consulting Partners L.L.C. UEI DEP7L46WXS11
- Awarding agency
-
Headquarters
Department of Veterans Affairs
- Obligated
- $163,788
Award facts
- Opportunity
-
- U099--VA Contact Center Training Pre-Solicitation · 36C10G24Q0139 · Posted Jul 11, 2024
- Contract value 21% obligated
-
- $388,976.00 Current, with exercised options
- $777,952.00 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 611430 Professional and Management Development Training
- PSC
- U099 Education/Training- Other
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 6 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Denver, CO 80012, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$30,700 | |
| Novation Agreement | $0 | |
| Original award | $194,488 |
About this award
The Department of Veterans Affairs (VA) awarded a $777,952 firm-fixed-price contract to Katalyst Consulting Partners L.L.C., a Service-Disabled Veteran-Owned Small Business (SDVOSB), for VA Contact Center Training services. The contract, awarded on September 30, 2024, with completion targeted for September 29, 2025, will be performed in Denver, Colorado. This SDVOSB set-aside contract supports the VA's Integrated Veteran Care office in delivering comprehensive training solutions for contact center operations.
Under this engagement, Katalyst Consulting Partners will provide virtual instructor-led training courses and online self-paced eLearning licenses covering contact center operations, customer engagement, workforce management, and quality assurance. The contractor must demonstrate qualified instructors with specialized experience in healthcare and clinical contact center training, along with proven capability working with government entities. The contract structure includes a 12-month base period with two optional 12-month extensions, with pricing established on a firm-fixed-price basis for project management, virtual live training classrooms, and optional online self-paced eLearning licenses.
Quick answers
Who was awarded contract 36C10G24C0009?
36C10G24C0009 was awarded to Katalyst Consulting Partners L.L.C. by Headquarters (Department of Veterans Affairs) on September 30, 2024.
How much is contract 36C10G24C0009 worth?
The government has obligated $163,788 on 36C10G24C0009. Its current value, with exercised options, is $388,976. Its potential value, with all options, is $777,952.
Was contract 36C10G24C0009 competed?
The extent of competition for 36C10G24C0009 was competed under sap. The government received 6 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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