BPA Call HSFEHQ08A1010-HSFEHQ09J0002

This is a federal delivery order awarded by the Federal Emergency Management Agency (FEMA) to National Flood Services LLC, a for-profit limited liability company, to continue administering the National Flood Insurance Program's (NFIP) policies as the NFIP's direct servicing agent. The contract has a firm fixed price of $168,115.19 and an ultimate completion date of December 29, 2018. The additional time is required to allow for the award of the recompete HSFE60-16-R-0004. This contract does...

This is a delivery order contract awarded by the Federal Emergency Management Agency (FEMA) to National Flood Services LLC, a for-profit limited liability company, to provide transitional phase-out services for the National Flood Insurance Program (NFIP) Direct Servicing Agent (DSA) program. The contract, which is a Firm Fixed Price type, has a period of performance ending on December 31, 2017 and a ceiling value of $25,996,602.97. The contract does not have a set-aside designation. The...

This federal contract award is for Task Order 4 under the Federal Emergency Management Agency (FEMA) National Flood Insurance Program (NFIP) Customer Communications Blanket Purchase Agreement (BPA) valued at $24,753,190.20. The purpose is to provide expert support in all aspects of communications, marketing, and outreach for the NFIP. The prime contractor is Yes& Federal, LLC, doing business as PCI, a marketing and communications agency based in Alexandria, Virginia. This is not a...

The Federal Emergency Management Agency (FEMA) awarded a call order valued at $1.66M to Itcon Services LLC on January 1, 2025, under FEMA's existing Blanket Purchase Agreement (BPA) for outsourced contact center services. This call order, designated as Call Order 17 Base Option 1, supports FEMA's helpdesk operations through IT support services to be performed in Vienna, Virginia, with a completion deadline of June 30, 2027. The contract was awarded without a set-aside designation and utilizes...

The Federal Emergency Management Agency (FEMA) awarded OC3 Call Order 15 to TTEC Government Solutions LLC on November 8, 2024, as a modification extending outsourced contact center services for 14 days through October 25, 2025. This $64.7 million call order operates under a larger $228 million Blanket Purchase Agreement (BPA) that enables FEMA to scale contact center capabilities to support up to 147,000 production hours weekly during disaster response efforts. The contract utilizes a labor...

This is a federal contract awarded by the Federal Emergency Management Agency (FEMA) to OST Inc., a for-profit organization doing business as Optimal Solutions And Technologies. The $145,425,559.65 contract provides program management and insurance services in support of FEMA's National Flood Insurance Program (NFIP). The services include financial and statistical reporting, underwriting, claims processing, and the development of program materials. This is a cost-plus-fixed-fee definitive...

The Federal Emergency Management Agency (FEMA) awarded Call Order 13 against its Outsourced Contact Center Blanket Purchase Agreement (BPA) to Itcon Services LLC, a minority-owned small disadvantaged business based in Vienna, Virginia. This call order, valued at $19.6 million, supports FEMA's declared disaster response operations throughout the United States. The contract is structured as a labor-hours engagement and represents a continuation of Itcon's substantial involvement in FEMA's call...

This federal contract award is for Contractor Broker Support Services for Work Areas 1 and 2 for the Federal Insurance and Mitigation Administration Integration Office/FIMA Policy and Coordination Support for the National Flood Insurance Program (NFIP). The prime contractor is Guy Carpenter & Company, LLC, a subsidiary of Marsh & McLennan Companies Inc. The contract was awarded by the Federal Emergency Management Agency (FEMA), a civilian federal agency, and has a ceiling value of...

The Federal Emergency Management Agency (FEMA) awarded a $16.9 million firm fixed-price delivery order to Rumph & Associates, P.C., a minority-owned small business certified under the SBA's 8(a) program, to provide National Flood Insurance Program (NFIP) financial management services. The scope of work encompasses financial subject matter expertise, financial controls and risk management, accounting and auditing responsibilities, and data analysis of NFIP funding and operational...

Potomacwave Consulting, Inc., doing business as Potomacwave Consulting, has been awarded an indefinite delivery/indefinite quantity contract with a ceiling value of $18.75 million by the Federal Emergency Management Agency to provide program portfolio management support to the National Flood Insurance Program. Under the terms of the blanket purchase agreement call issued against its Multiple Award Schedule contract vehicle, Potomacwave will assist NFIP through labor hour pricing over a...