BPA Call HSFE6015A0045-HSFE6016F0201

This is a firm fixed-price task order awarded by the Federal Emergency Management Agency (FEMA) to Mckinsey & Company, Inc. Washington D.C. under the Professional Services Schedule (PSS) contract vehicle. The purpose of this $1,145,746.93 task order is to obtain skilled contractor support for FEMA's National Flood Insurance Program (NFIP) Customer Experience Transformation initiative, which aims to align the NFIP process with FEMA's survivor-centric vision, mission, and approach. The task order will leverage an agile, iterative approach to implementing customer experience improvements. This award does not have a set-aside designation, reflecting Mckinsey's status as a large business prime contractor. Mckinsey & Company, Inc. is a global management consulting firm that provides strategic advisory services to federal agencies across a range of high-priority initiatives, including COVID-19 response, organizational transformation, and program implementation support.