The employment and training administration is seeking a vendor to: 1) conduct literature search to identify industry standards and operational practices for call center operations; 2)develop a uniform…

Ended Awarded Last action

Contract number
DOLETA14U00032
Awardee
Awarding agency
Obligated
$210,764

Award facts

Contract value 100% obligated
$210,763.84 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
Total Small Business
Competition
Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
Bethesda, MD 20814, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action 6 -$8,979
Close Out 7 $0
Funding Only Action 6 -$8,979
Supplemental Agreement for work within scope 5 $0
Supplemental Agreement for work within scope 5 · The purpose of this no cost modification is for a budget realignment. $0
Supplemental Agreement for work within scope 4 $0
Supplemental Agreement for work within scope 4 · The purpose of this modification is for a three-month no-cost extension. The new period of performance is 10/27/2016 to january 27, 2017. $0
Supplemental Agreement for work within scope 3 $0
Supplemental Agreement for work within scope 3 · The purpose of this modification is for a six-month no-cost extension. The new period of performance is 08/28/2015 to 10/27/2016. $0
Other Administrative Action 2 $0
Other Administrative Action 2 · The purpose of this modification is for an 8-month extension. The new period of performance is 08/28/2015 to 04/28/2016. $0
Supplemental Agreement for work within scope 1 · The purpose of this modification is for a budget realignment. $0
Modification $219,743
Original award $219,743
Show all 14

Description

As the agency reported it.

The employment and training administration is seeking a vendor to: 1) conduct literature search to identify industry standards and operational practices for call center operations; 2)develop a uniform state assessment tool to use when conducting individual state interviews to collect information on how the state operates and manages its call center; 3)conduct phone interview with all 53 state and jurisdictions; and 4) develop a report that captures the outcomes of the interviews.

Quick answers

Who was awarded contract DOLETA14U00032?

DOLETA14U00032 was awarded to Coffey Consulting, LLC by Employment and Training Administration (Department of Labor) on August 28, 2014.

How much is contract DOLETA14U00032 worth?

The government has obligated $210,764 on DOLETA14U00032.

Is contract DOLETA14U00032 an order under another contract?

Yes. DOLETA14U00032 is a BPA call under GS10F0176P-DOLQ131A22097, a blanket purchase agreement, on The Professional Services Schedule (PSS).

Was contract DOLETA14U00032 competed?

The extent of competition for DOLETA14U00032 was full and open competition. The government received 2 offers. It was set aside: Total Small Business.

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