BPA Call DOLQ131A22097-DOLETA14U00032
Award Date 8/28/14
Potential Completion Date 1/27/17
Potential Value $211K
Federal Agency
Ultimate Awardee
Not listed PSC Category
Federal Contract Vehicle
Set-Aside Type
Total Small Business
Extent Competed
Full and Open Competition
Major Defense Program
Not listed Pricing Type
Labor Hours
Place of Performance
Bethesda, MD 20814, USA
Solicitation Procedures
Multiple Award, Fair Opportunity
Number Of Offers Received
2
Legislative Mandate
Not listed National Interest Action
Not listed Research Type
Not listed Primary Consortia Member
Not listed Similar Awards
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- The Professional Services Schedule (PSS)Master GSA Schedule
- GS10F0176P-DOLQ131A22097Blanket Purchase Agreement
- DOLQ131A22097-DOLETA14U00032BPA Call
THE EMPLOYMENT AND TRAINING ADMINISTRATION IS SEEKING A VENDOR TO: 1) CONDUCT LITERATURE SEARCH TO IDENTIFY INDUSTRY STANDARDS AND OPERATIONAL PRACTICES FOR CALL CENTER OPERATIONS; 2)DEVELOP A UNIFORM STATE ASSESSMENT TOOL TO USE WHEN CONDUCTING INDIVIDUAL STATE INTERVIEWS TO COLLECT INFORMATION ON HOW THE STATE OPERATES AND MANAGES ITS CALL CENTER; 3)CONDUCT PHONE INTERVIEW WITH ALL 53 STATE AND JURISDICTIONS; AND 4) DEVELOP A REPORT THAT CAPTURES THE OUTCOMES OF THE INTERVIEWS.
Posted 8/28/14
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| 7 | Close Out | $0 | 5/17/18 | |
| 6 | Funding Only Action | ($9k) | 5/17/18 | |
| 6 | Funding Only Action | ($9k) | 5/17/18 | |
| 5 | Supplemental Agreement for work within scope | $0 | 11/29/16 | |
| 5 | Supplemental Agreement for work within scope | $0 | 11/29/16 |