Provide CX training to build SSA internal CX team bapablilites in customer experience design methodologies.
Ended Awarded
- Contract number
- 28321322FA0010242
- Awardee
-
Forrester Research, Inc. UEI NLUTK3FEDPB8
- Awarding agency
-
Social Security Administration
- Obligated
- $361,672
Award facts
- Contract value 100% obligated
- $361,672.00 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Gwynn Oak, Baltimore, MD 21207, USA
Award details come from SAM.gov/FPDS.
About this award
The Social Security Administration (SSA) awarded a Blanket Purchase Agreement (BPA) call to Forrester Research, Inc. (doing business as Forrester) to provide customer experience (CX) training and build internal CX team capabilities in design methodologies. The $361,672.00 firm-fixed-price contract does not have a set-aside designation and will be completed by July 30, 2023. Forrester, a leading global market research and technology advisory firm, will deliver CX training and consulting services to SSA through this BPA call, which is part of a larger $2.3 million IT research tools and advisory services BPA the company holds with the agency. Forrester has extensive experience providing market research, technology strategy, and advisory services to support modernization and customer experience initiatives across federal civilian and defense agencies.
Quick answers
Who was awarded contract 28321322FA0010242?
28321322FA0010242 was awarded to Forrester Research, Inc. by Social Security Administration on June 21, 2022.
How much is contract 28321322FA0010242 worth?
The government has obligated $361,672 on 28321322FA0010242.
Is contract 28321322FA0010242 an order under another contract?
Yes. 28321322FA0010242 is a BPA call under 47QTCA18D001C-28321321A00040025, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 28321322FA0010242 competed?
The extent of competition for 28321322FA0010242 was full and open competition.
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