Virtual Service Operations LLC

Virtual Service Operations LLC, operating as VSO, is a service-disabled veteran-owned small business headquartered in Sterling, Virginia, that delivers AWS cloud professional services and IT modernization support to federal agencies predominantly as a subcontractor (72% of recent awards) and through GSA Schedule task orders, with emerging prime presence on the Missile Defense Agency's SHIELD IDIQ. VSO competes full-and-open with no set-aside designation across its prime awards.

VSO's capability footprint centers on AWS cloud engineering, cloud infrastructure support, and IT professional services. The vendor holds a GSA Multiple Award Schedule position (awarded August 2021, ceiling $1 million) under Special Item Numbers 54151S and 518210C with a 24-labor-category portfolio spanning Technical Specialists and Cloud Technical Consultants at entry level through Program Managers and Subject Matter Experts at senior rates, with hourly pricing ranging $91.81 to $264.63 and no security-clearance requirements across the portfolio. Concrete named work includes AWS Cloud professional services delivery to support the Millington Data Center cooperative (multiple task orders from October 2024 through April 2026, awarded through Amazon Web Services as prime), Joint Warfighting Cloud Capability (JWCC) sandbox task-order support under the AWS prime relationship, and enterprise software development services as a subcontractor to Leidos on the SMIT Base Year 2 enterprise support contract (October 2025) and Travelers processing vetting software effort (August 2024). VSO also delivers integrated business systems labor support under CACI Enterprise Solutions as a subcontractor (January 2024). Prime awards include a $151 billion multiple-award IDIQ with the Missile Defense Agency's SHIELD program (awarded December 29, 2025, with a $500 initial delivery order for Huntsville, Alabama–based work) and the GSA Multiple Award Schedule position noted above.

Customer concentration across recent awards spans nine federal agencies with no single agency dominating: the Department of Justice Justice Management Division accounts for four awards, the Department of the Navy's Information Warfare Systems Command carries three awards, and the Department of Homeland Security Customs and Border Protection, Naval Sea Systems Command, and Defense Information Systems Agency each hold two awards. When ranked by potential value, GSA's $1 million ceiling on the MAS contract anchors the portfolio; all other awards carry minimal stated value ($500 combined for MAS-derived task orders and the initial SHIELD order). VSO's top vehicles are the GSA Multiple Award Schedule (10 task orders), a Blanket Purchase Agreement (15JPSS21A00000237, 2 task orders), JWCC (2 task orders), and the newly awarded SHIELD IDIQ (1 task order). Work-category concentration splits across Computer Systems Design Services (6 awards), Computing Infrastructure Providers and Data Processing Services (5 awards), Engineering Services (2 awards), and other IT and R&D categories.

Activity has grown from three awards in 2021 to eight in 2025, with two awards through April 2026. Service Contract Inventory reports show minimal SCI-reportable federal services activity: four SCI records spanning FY2022 and FY2024, all in the subcontractor role, with approximately 3.0 FTEs captured in FY2024 across two sub records. The SCI dataset is a small slice of VSO's federal engagement and does not capture the vendor's prime work on vehicles like SHIELD or the GSA Schedule ordering. VSO operates as a feeder subcontractor to Amazon Web Services and Leidos on cloud and systems-integration work; the AWS relationship is particularly deep, accounting for the majority of sub awards shown in the source data. No classified-work clearance capability or facility certifications are documented in the source material.

Virtual Service Operations LLC (VSO). VSO is an ISO 9001:2015 QMS Certified business with over seven years of experience delivering hybrid-cloud IT services and solutions tailored to meet the needs of government and commercial clients. Our focus is to provide uninterrupted IT services across various sectors to include government, defense, healthcare and education. We have blended management and technology consulting into our offerings so that VSO can be relied on for bringing thought leadership in key technology areas such as cloud, FinOps, user experience, cybersecurity, helpdesk and management of technology while helping our clients execute at scale and cost effectively. VSO has supported a wide array of customers including both Federal and commercial enterprises. VSO has supported numerous Federal Government customers with cloud services including migration and refactoring services and managed services including helpdesk and deskside services.