The Staywell Co, LLC

The Staywell Co, LLC, operating as Krames Patient Education, supplies patient education software platforms, digital health content, and clinical reference materials to the Department of Veterans Affairs and Indian Health Service as a prime contractor, holding a $20.5 million single-award indefinite-delivery contract for Veterans Health Library services and a $79 million single-award IDIQ for Krames On Demand content. Krames Patient Education is a subsidiary of WebMD Health Corp., a for-profit healthcare information services company headquartered in Newark, New Jersey; the subsidiary operates from Yardley, Pennsylvania, and competes in full-and-open procurements with no set-aside designations.

Krames Patient Education's federal work concentrates almost exclusively on patient education platforms and digital health content delivery. The vendor holds a dominant position on the VA's Veterans Health Library vehicle, delivering clinical reference materials and evidence-based patient education across multiple VA medical facilities and regional networks. The Krames On Demand platform, the vendor's flagship product, provides over 4,000 health information sheets, multilingual medication information, and clinical support content customized for veteran and Native American populations. Recent representative awards include a $3.5 million delivery order from the VA for FY 2026 Veterans Health Library services (June 2026, ultimate completion April 2027), a $77.8 thousand purchase order from VA's Veterans Integrated Service Network 23 for Krames On Demand software-as-a-service (July 2026, five-year base plus four option years), and a $3.59 million delivery order for Veterans Health Library services (June 2025, completion June 2026). The vendor also holds a $34 million blanket purchase agreement with VA's VISN 23 and carries a seat on the GSA Multiple Award Schedule, from which it has fielded orders for patient education licensing, hosting, and content customization across multiple VA regional networks and the Indian Health Service.

Customer concentration sits heavily with the Department of Veterans Affairs across its regional networks. The top five customers account for 10% of all awards in the source but span multiple VISN regions: VISN 4 (47 awards, $1.4 million combined potential value), VISN 21 (40 awards, $1.5 million), VISN 9 (40 awards, $1.2 million), VISN 8 (33 awards, $1.6 million), and the Indian Health Service (24 awards, $267 thousand). The VA as a consolidated agency accounts for the lion's share of recent combined potential value at $37.9 million across eleven awards, though the Navy Bureau of Medicine and Surgery carries $34.6 million across fourteen awards — a signal of secondary but material exposure outside the traditional VA footprint. The vendor has served 48 distinct federal agencies across 1,758 total awards; the vast majority of recent activity streams through VA regional procurement offices and the Indian Health Service.

The vendor's federal vehicle position rests primarily on GSA's Federal Supply Schedule GS14F6126A, which carries 523 task orders worth $54.1 million in combined potential value—the vendor's single largest ordering channel. The Multiple Award Schedule vehicle hosts 165 task orders valued at $8.8 million. Single-award indefinite-delivery contracts with the VA (Veterans Health Library, $20.5 million ceiling; Krames On Demand VISN 9, $79 million ceiling) anchor direct VA procurement flows. The vendor also holds a thirty-four-call BPA under the Federal Supply Schedule generating $33 thousand in combined potential value.

Activity has remained relatively flat in recent years: eight awards in 2022, nine in 2023, five in 2024, seven in 2025, and two in 2026 year-to-date. Eleven awards reach ultimate completion inside the next twenty-four months with combined potential value of $4.3 million, representing modest recompete exposure in that window. SCI-reported invoicing on federal service contracts above the $150,000 threshold totaled $1.2 million in FY2024 across 1.3 FTEs, with no reportable invoicing in FY2022 or FY2023; this reflects the vendor's primary business model of selling software licenses, content access, and delivery-order-based services rather than time-and-materials labor contracting. On those FY2024 SCI records, government-paid hourly rates ranged from a 10th percentile of $439 per hour to a 90th percentile of $482 per hour, reflecting senior software and clinical content expertise. The vendor operates entirely as a prime contractor (100% of awards) with no named subcontractor engagement recorded in the SCI dataset; internal delivery is the dominant model across Krames Patient Education's federal footprint.