Serralles Hotel Inc.

Serralles Hotel Inc., doing business as Hilton Ponce Golf & Casino Resort, provides hotel lodging, meeting venue, and event hospitality services to federal defense and civilian agencies as a prime contractor operating under small-business set-asides. The vendor is a minority-owned, self-certified small disadvantaged business headquartered in Ponce, Puerto Rico, competing predominantly in the Total Small Business set-aside category across its prime footprint.

The vendor's capability portfolio centers on temporary lodging, meeting spaces, meals, audiovisual equipment, and parking support for military training events, reintegration programs, and conference activities. Representative awards include a $1 million single-award Blanket Purchase Agreement with the Army Reserve Command running through July 31, 2026, for hotel lodging and related services throughout Puerto Rico; a $28,334 purchase order from the Puerto Rico Army National Guard for meeting venue, lodging, and food services for the Soldier and Family Readiness Program (April 2025); and a $25,806 purchase order for the 225th Military Police Company's Yellow Ribbon reintegration program lodging and meals (January 2023).

Customer concentration is heavily weighted to military units in and supporting Puerto Rico. The top two customer agencies account for 89% of awards by volume: the Department of the Army Puerto Rico Army National Guard (53 awards, $1.7 million combined potential value) and the Department of the Army Reserve Command (16 awards, $4.7 million). However, the dollar rankings diverge substantially — Reserve Command anchors 58% of combined potential value across only 16 awards, reflecting the $1 million BPA ceiling, while PRARNG's 53 awards carry a much lower per-order average. The Department of the Treasury National Advisory Council on International Monetary and Financial Problems, the Department of the Air Force, and the Department of Veterans Affairs round out the active agency set. The vendor places four task orders under an Army Indefinite Delivery Contract (W912C309A0008) valued at $274 thousand combined, along with three other smaller parent vehicles.

Activity has remained modest and flat across the past five years — two to three awards annually — with 91 total prime awards accumulated since 2007. Combined potential value stands at $8.1 million across all awards, with $3 million obligated (37% of potential). The category footprint is dominated by hotel and casino-hotel services (83 awards) and lodging-focused PSC coding (71 awards), with 14 awards carrying housekeeping and food service classifications. The vendor holds no subcontract position and has not held a government-wide vehicle or schedule position outside its single-award BPA with Army Reserve Command.