Netsmart Technologies, Inc.

Netsmart Technologies, Inc., a for-profit healthcare IT company headquartered in Overland Park, Kansas, serves the Department of Veterans Affairs as a prime contractor (99% of recent awards) delivering electronic health record systems, methadone dispensing software, and addiction treatment platforms across multiple Veterans Integrated Service Networks. The vendor competes full-and-open with no SBA set-aside designations; recent awards are sole-source or simplified-acquisition purchases justified by Netsmart's proprietary technology position rather than competition.

Netsmart's customer concentration sits entirely within the VA's Veterans Health Administration, with the top five VISNs accounting for 51% of recent awards. VISN 19 dominates potential-value share at $2.9 million (64% of the five-customer total), followed by VISN 1 at $1.6 million. VISN 10 places the most awards (27), but VISN 19's larger contract values—particularly a $72.4 million Indefinite Delivery Contract for standardized functional outcome metrics using Netsmart's proprietary AVATAR and MyAvatar platforms—drive the dollar-value concentration. The gap between award count and potential value indicates that VISN 10 and other active networks place many small task orders, while VISN 19 anchors the high-value work.

Recent capability work is grounded in software maintenance and system integration across methadone treatment programs. Representative awards include a $178.4 million purchase order from VISN 22 (Feb 2024) to upgrade methadone application management SaaS at three Greater Los Angeles clinics; a $156.5 million option-year-2 exercise from VISN 1 (Jun 2024) for MyAvatar service and maintenance at West Haven VA Medical Center; a $150 thousand purchase order from VISN 10 (Mar 2025) for 24/7/365 Methasoft pharmacy software maintenance and support; and a $148.2 million purchase order from VISN 19 (Oct 2024) for software maintenance on the Methadone AVATAR AM system. The core AVATAR, MyAvatar, AMS (methadone inventory management), and Methasoft (pharmacy dispensing) platforms run across the network. Place of performance spans Overland Park Kansas (headquarters), Shawnee Mission Kansas, and distributed VA facilities nationwide (San Francisco, Boston, Chicago, Los Angeles, Dallas, and other regions).

Activity has declined from seven awards in 2022 to five in 2026 year-to-date, though dollar value per award has grown significantly—the recent $178.4 million and $156.5 million awards dwarf the historical $50–100 thousand maintenance contracts typical of 2021–2023. Eleven awards with combined potential value of $936 thousand complete within the next twenty-four months and face recompete, concentrated in maintenance renewals and software license updates across VISN 1, VISN 10, and VISN 20. The vendor holds a single named subsidiary, Netsmart New York, Inc.

Netsmart's work is predominantly sole-source or brand-name-only procurement justified by proprietary system ownership; the VA relies on Netsmart's AVATAR and MyAvatar platforms for electronic health records and addiction treatment operations, yielding little competitive exposure. The 179 total awards (178 prime, 1 sub-grant) span 18 federal agencies, but 99% cluster within VA VISNs 1, 2, 4, 6, 7, 10, 12, 15, 17, 19, 20, 21, and 22. Top NAICS concentration is Software Publishers (62 awards) and Other Computer Related Services (59 awards); top PSC is Maintenance/Repair/Rebuild of Medical Equipment (32 awards) and IT Software Maintenance Service Plans (16 awards). Netsmart registered in SAM.gov in 2010 and has accumulated over $11.1 million in combined potential value, with $8 million obligated as of the 2026 award date.