Medtel Services, LLC

Medtel Services, LLC, a for-profit limited liability company and telecommunications equipment manufacturer based in Sarasota, Florida, supplies private automatic branch exchange (PABX) systems, voicemail infrastructure, and related telecommunications equipment to the Federal Bureau of Prisons as a prime contractor on a full-and-open basis, holding a $8.4 million single-award BPA under the GSA Multiple Award Schedule running through September 2028. The company operates exclusively as a prime (100% of recent awards); all work flows through federal correctional facilities across the Bureau of Prisons' nationwide network. Medtel competes without set-aside designation across its portfolio.

The vendor's customer concentration is extreme and narrow by design. The Department of Justice Bureau of Prisons Central Office dominates the award footprint—28 awards representing $51.4 million in combined potential value—and accounts for 36% of all dollars across the vendor's 573-award portfolio. The top five Bureau of Prisons locations (Federal Correctional Complex Victorville, Federal Correctional Institution Berlin, Federal Correctional Complex Forrest City, Federal Correctional Complex Butner, and Federal Correctional Complex Florence) cluster around 17% of award count but carry substantially lower unit values, with individual task orders typically ranging from $10 thousand to $270 thousand for point PBX replacements, voicemail system installations, and maintenance work. A single outlier contract—the parent BPA itself—anchors the dollars; most follow-on task orders are discrete, facility-level infrastructure replacements.

Medtel's vehicle position is tightly constrained. The vendor places 441 task orders (77% of awards) under the GSA Multiple Award Schedule, generating $66.1 million in combined potential value, and an additional 73 task orders under GSA Information Technology Schedule 70, generating $14.9 million. All work flows through GSA scheduling vehicles; the vendor holds no presence on other IDIQs, GWACs, or agency-wide BPAs outside the Bureau of Prisons ecosystem.

Recent activity is plateauing after growth through 2024. The vendor recorded three awards in 2022, sixteen in 2023, seventeen in 2024, nine in 2025, and five year-to-date in 2026. Only four awards (combined potential value $2.3 million) reach ultimate completion within the next twenty-four months, creating minimal near-term recompete exposure; the October 2024 parent BPA renewal, valued at $8.4 million through September 2028, represents the substantive contract vehicle underlying all current task-order activity and carries no known recompete date within the forecast window.

Capability work is narrowly specialized. Representative prime awards include a $140.2 thousand delivery order from Federal Correctional Institution Phoenix in April 2026 for PABX system upgrade (20-20 IXP 1024 to CERATO VCSE 1280 redundancy), a $142.9 thousand purchase order from Federal Bureau of Prisons Terre Haute in May 2026 for PBX system replacement, a $135.3 thousand delivery order from Federal Correctional Complex Butner in December 2025 for voicemail system replacement, and a $2.1 million BPA call from the Bureau of Prisons Central Office in October 2025 for PABX maintenance and repair services. The vendor manufactures and deploys telephone apparatus, switchboard systems, and voicemail platforms; it does not subcontract, and the award portfolio carries zero sub-awards. Category concentration reflects this focus: 442 awards fall under Software Publishers (likely reflecting voicemail firmware), 55 under Telephone Apparatus Manufacturing, and 38 under Other Communications Equipment Manufacturing; PSC data show 230 awards in Telephone and Telegraph Equipment and 107 in Miscellaneous Communication Equipment.

Medtel's federal footprint is functionally a single-customer, single-vehicle operation locked into Bureau of Prisons correctional facility communications infrastructure modernization. Growth beyond the current $149.2 million combined potential value and $45.2 million obligated base would require either a win outside the Bureau of Prisons ecosystem (no evidence in the source) or expanded market share within the existing BPA renewal cycle. The vendor's isolation from broader federal IT and communications contracting—no presence on Alliant, OASIS, SEWP, or comparable vehicles—and extreme concentration in a single agency and parent vehicle define both its strength (deep embedded position with a stable customer) and its vulnerability (no diversification).