Louise W. Eggleston Center, Inc.

Louise W. Eggleston Center, Inc., doing business as Eggleston Services, is a woman-owned, non-profit AbilityOne organization that delivers laundry, linen cleaning, and facility support services as prime contractor to Department of Defense and other federal agencies across 33 customer organizations. Eggleston Services competes full-and-open with no set-aside designations; as a tax-exempt AbilityOne-certified non-profit, it leverages its mission of creating employment for individuals with disabilities as a competitive positioning driver rather than a formal SBA set-aside category.

Eggleston Services operates from Norfolk, Virginia, and has built a dominant footprint in laundry and dry-cleaning services under PSC Housekeeping—Laundry/Drycleaning (695 awards). The capability portfolio is concrete and narrow: industrial laundry, linen cleaning, dry cleaning, and related textile processing for military bases, medical facilities, and personnel housing. Representative recent contracts include a $37.9 million firm fixed-price definitive contract with Navy Installations Command for galley mess attendant services at Naval Station Norfolk (awarded October 2022, through April 2028); a $21 million single-award IDV with the Navy Bureau of Medicine and Surgery for linen services to medical facilities (awarded November 2022, through May 2028); and a $17.7 million definitive contract with Navy Bureau of Medicine and Surgery for food services at Naval Medical Center Portsmouth (awarded September 2022, through March 2028). More recent work includes a $5.8 million firm fixed-price purchase order with the Defense Health Agency for laundry and linen services at Camp Lejeune, North Carolina (awarded April 2025, through October 2030), and a $2.75 million definitive contract with Air Combat Command for laundry and dry cleaning at Seymour Johnson Air Force Base (awarded February 2024, through January 2029).

Customer concentration is extreme: the top five agencies account for 90% of combined potential value, with Navy Installations Command leading at $130.2 million across 120 awards, followed closely by Navy Bureau of Medicine and Surgery at $114.9 million across 243 awards. The Marine Corps ranks third with $25 million across 194 awards, and Air Combat Command fourth with $15.8 million across 32 awards. This concentration reflects Eggleston's specialization in recurring facility-support demand at Navy medical and logistics installations—the Navy Bureau of Medicine and Surgery has placed 243 task orders, generating high award count but lower per-order magnitude, while Navy Installations Command has placed fewer orders but anchors much larger dollar value through contracts like the galley mess attendant and linen services IDVs.

Eggleston Services holds at least nine active single-award indefinite delivery contracts worth over $60 million in aggregate ceiling value. The top parent vehicles by task-order volume include Navy Bureau of Medicine and Surgery IDCs (N0018902D0028 with 66 task orders; N0018912D0057 with 66 task orders generating $5.1 million; N0018907D0123 with 65 task orders for $4.9 million) and Marine Corps contracts for white linen laundry and UIF gear laundry (the Marine Corps UIF contract carries a $4.2 million ceiling, the white linen contract $4.75 million). The Air Force Air Combat Command contract for Seymour Johnson laundry and dry cleaning runs at $2.3 million. Army Sustainment Command holds an $8.24 million IDV for laundry and dry-cleaning at Fort Gregg-Adams. These single-award vehicles generate high task-order velocity—the Marine Corps white linen IDV alone generated 27 delivery orders since award—and ensure recurring revenue streams with minimal competitive exposure once held.

Activity has declined year over year: 51 awards in 2022 dropping to 13 in 2026 (partial year). Twenty-four awards with completion dates within the next twenty-four months carry $58.6 million in combined potential value—a substantial recompete cliff anchored by expiring Navy and Marine Corps linen and laundry contracts. The recompete cycle suggests competitive pressure on renewal of the largest and longest-standing single-award IDVs, particularly the Navy Bureau of Medicine and Surgery linen contract (expiring May 2028) and Navy Installations Command galley mess attendant contract (expiring April 2028).

SCI data covering service contracts above $150,000 shows minimal activity: only $117 thousand invoiced in FY2022 across 1.9 FTEs, with zero SCI-reported invoicing in FY2023 and minimal FTE trajectory (3.1 FTEs recorded in FY2024 under a sub-award role). The disparity between $334.5 million in total award potential and $117 thousand SCI invoicing reflects that Eggleston's federal footprint is dominated by goods and supplies (extreme cold weather sleeping bags, lab coats with logos) and delivery orders below or near the $150,000 SCI reporting threshold rather than labor-intensive service contracts. Government-paid hourly rates in SCI data are remarkably low at $29.61/hr across all percentiles, consistent with entry-level laundry and facility operations labor. Eggleston does not subcontract; across its prime portfolio, sub-hours share is 0 percent—it builds and staffs its own delivery teams.

The vendor is operationally uncomplicated: it operates as a single tax-exempt entity with one named subsidiary, Scansamerica, Inc. (a for-profit). The subsidiary appears dormant in the federal contracting footprint shown. Eggleston has been registered in SAM since 2002 and maintains its primary place of performance in Norfolk, Virginia, with subordinate operations at named military installations and medical facilities across Virginia, Maryland, and North Carolina—Naval Station Norfolk, Naval Medical Center Portsmouth, Seymour Johnson Air Force Base, Fort Gregg-Adams, Marine Corps Base Quantico, and other mid-Atlantic locations. All recent awards are firm fixed-price, non-set-aside, and issued to the parent entity under its AbilityOne certification, not the subsidiary.