Creative Dental Images Inc.

Creative Dental Images Inc., a self-certified small disadvantaged business and dental laboratory manufacturer based in Dedham, Massachusetts, operates as a prime contractor exclusively to the Department of Veterans Affairs, delivering fabrication and repair services for dental prosthetics, crowns, bridges, dentures, and implant components to VA medical centers across New England.

The vendor's entire federal footprint—eighteen awards totaling $21.4 million in combined potential value across a five-year window—flows through a single customer: Veterans Integrated Service Network 1 (VISN 1), the VA's regional healthcare system. This singular customer concentration reflects Creative Dental Images' positioning as a specialized dental laboratory services provider to the VA Boston Healthcare System and subordinate VA facilities throughout Massachusetts, New Hampshire, and Connecticut. The company competes on a full-and-open basis; no set-aside designations apply to individual delivery orders, though one of its two active indefinite delivery contracts (the $534,375 dental apparatus repair and alteration vehicle) carries a total small business set-aside designation at the IDIQ level.

Creative Dental Images holds two active single-award indefinite delivery contracts. The $6 million dental appliances and services IDIQ, awarded September 15, 2023, and running through September 13, 2028, anchors the majority of the vendor's pipeline and requires next business day turnaround on dental prosthetics orders with same-day fittings available upon request, utilizing exclusively American-made products. Performance occurs at the company's primary facility in Dedham, Massachusetts. A second IDIQ, the $534,375 dental apparatus repair and alteration contract (March 20, 2022 through March 17, 2027), covers equipment repair and parts supply with performance at Dedham and subordinate locations in Bolton and Bedford, Massachusetts. Recent delivery-order activity under the larger IDIQ includes a $1.2 million order awarded September 15, 2026, for dental appliances and services through September 14, 2027, and a $1 million order from September 15, 2024, through September 14, 2025. The repair-and-alteration IDIQ generated a $118,175 delivery order (June 2025, completion May 31, 2026) and an $85,528 order (June 2024, completion December 30, 2025).

Two awards—a $1.05 million delivery order and a $1.2 million delivery order from September 2025 and September 2026 respectively—face ultimate completion within the next twenty-four months and present recompete risk totaling $2.3 million in combined potential value. Activity has remained steady (three awards in 2023, two in 2024, three in 2025, one in 2026), with $7.3 million of the $21.4 million combined potential value obligated to date. Service Contract Inventory reporting captures $875 thousand in invoiced revenue against a single SCI-reportable prime contract in FY2024 supporting 8.0 FTEs; the SCI dataset does not reflect goods revenue or FY2025 activity. Government-paid hourly rates on that SCI contract ran $52.59 per hour. The vendor executes all delivery-order work in-house, with zero subcontractor hour share across its prime contracts.