Company facts
- Self-certified in SAM.gov
- Entity structure
- Corporate Entity (Tax Exempt)
- SAM.gov registration date
- Physical address
- 125 W Gettysburg Ave, Oak Ridge, TN 37830, USA
- Website
- contactlistens.org
- Founded
- 1974
- Employees
- 11-50
- Estimated annual revenue
- $1M-$10M
- Industry
-
- Consumer Discretionary
- Diversified Consumer Services
- Family Services
- SIC code
- 83 Social Services
Registration and certifications come from SAM.gov and the SBA; company details from public web sources. Updated .
Grant awards
| Award | Agency | Obligated | Awarded |
|---|---|---|---|
| From contact to continuity: strengthening 988 follow-up care to reduce repeat crisis contacts in east tennessee… | SAMHSA Division of Grants Management | $239,003 |
Grant subawards
| Prime recipient | Prime award | Amount | Awarded |
|---|---|---|---|
| Tennessee Department Of Mental Health & Substance Abuse Services | H79FG001220 | $90,635 | |
| Tennessee Department Of Mental Health & Substance Abuse Services | H79FG001220 | $90,635 | |
| Tennessee Department Of Mental Health & Substance Abuse Services | H79FG001220 | $395,826 |
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About the company
Contact Care Line, a Tennessee-based tax-exempt nonprofit organization headquartered in Oak Ridge, operates as a prime recipient of federal grants from the Department of Health and Human Services Substance Abuse and Mental Health Services Administration (SAMHSA) and as a subrecipient on related behavioral health crisis service grants from the Tennessee Department of Mental Health & Substance Abuse Services. The organization does not hold federal contracts; all tracked federal activity consists of grants and sub-grants focused on 988 Suicide & Crisis Lifeline operations and behavioral health crisis support in East Tennessee.
Contact Care Line holds a single prime federal grant award: a $239,003 project grant (CFDA 93.00R, 988 and Behavioral Health Crisis Services Programs) awarded by SAMHSA on September 30, 2026, running through September 29, 2029. The three-year grant funds expansion of Contact Care Line's Connections Follow-Up Program to reduce repeat crisis contacts among 988 callers in its 15-county East Tennessee service area (Anderson, Blount, Campbell, Claiborne, Cocke, Grainger, Jefferson, Knox, Loudon, Monroe, Morgan, Roane, Scott, Sevier, and Union Counties). Funded positions include two full-time Connections Counselors, a half-time Connections Quality & Resource Coordinator, project leadership, data administration, clinical supervision, and staff training. Contact Care Line is the designated 988 voice provider for those fifteen counties and also provides Tennessee's statewide 988 chat and text services, national backup 988 chat and text services, and Spanish-language 988 voice services. During the second quarter of 2026, the organization offered follow-up services to 5,157 individuals, with 2,532 accepting continued support and staff completing 2,628 successful follow-up conversations out of 8,411 attempts, demonstrating established high-volume crisis service infrastructure.
Contact Care Line appears as a subrecipient on three additional grants awarded to the Tennessee Department of Mental Health & Substance Abuse Services (awards dated June 4, 2025, December 22, 2025, and December 22, 2025), which govern 988 Crisis Center operational standards, performance metrics, and behavioral health service delivery principles. All four awards (combined obligated value $816 thousand) focus on SAMHSA-CMHS funding, representing 100% of Contact Care Line's tracked federal activity. The organization has no current federal contract activity, no set-aside designations, and no parent vehicle positions.
Quick answers
Is Contact Care Line registered in SAM.gov?
Yes. Contact Care Line's SAM.gov registration is active through August 31, 2027.
What is Contact Care Line's most recent federal award?
Contact Care Line's most recent federal grant award is From contact to continuity: strengthening 988 follow-up care to reduce repeat crisis contacts in east tennessee… (H79FG001482), from SAMHSA Division of Grants Management, on September 30, 2026.
On GovTribe
See Contact Care Line's full federal record
- Federal grant awards
- Funding analysis by agency, NAICS and set-aside
- Similar vendors