Big Wave Systems, LLC

Big Wave Systems, LLC, a small business based in Westlake Village, California, operates as a prime contractor delivering web-based application development and software platform services to federal health and civilian agencies under the GSA Multiple Award Schedule. The vendor competes under the Total Small Business set-aside designation and holds no subcontractor relationships across its federal portfolio.

The vendor's federal footprint remains nascent. Two prime awards span the GSA Federal Acquisition Service and the Department of Health and Human Services Centers for Medicare and Medicaid Services, with combined potential value of $6.1 million and combined dollars obligated at $5.3 million (86% of potential value). CMS dominates by dollar magnitude — a $5.7 million delivery order awarded August 28, 2023, for development and maintenance of a web-based consumer assistance application supporting the Federally Facilitated Marketplace Agent and Broker On Demand program, running on time-and-materials pricing through August 27, 2026. The GSA Federal Acquisition Service awarded a $475 thousand Federal Supply Schedule contract on August 29, 2022, through August 28, 2027, for the Help On Demand solution — an online referral platform that routes customer requests to subject-matter experts based on location, language, availability, and other criteria, with subscription pricing scaling from 15,000 to over 2 million customers annually.

Activity is modest and flat — one award in 2022 and one in 2023. One award (the $5.7 million CMS delivery order) faces recompete inside the next twenty-four months, creating material recompete exposure at the vendor's current scale. SCI-reported invoiced revenue for federal service contracts above the $150,000 threshold ran to $467 thousand in FY2023 and $1.9 million in FY2024, with corresponding FTE delivery at 0.2 FTEs and 1.8 FTEs respectively; these figures are a strict subset of the vendor's federal services footprint and exclude goods, micro-purchases, and non-federal revenue. On SCI-reportable prime contracts, the vendor delivered all work directly without named subcontractors.

The vendor's GSA Schedule labor portfolio spans three custom-development and integration categories with bachelor's-degree requirements and no security-clearance roles, priced from $97.73 per hour at entry level (one year experience) through $171.03 per hour for senior staff (five years experience). Government-paid hourly rates on SCI-reportable contracts median around $775.35 per hour, with rates spanning $565.55 per hour at the tenth percentile through $985.15 per hour at the ninety-fifth percentile, consistent with platform-integration and professional-services delivery. The vendor operates exclusively as a prime on the Multiple Award Schedule with no recorded sub-award history.

The core functionality of BigWave Systems' Referral platform (patent pending) involves five distinct processes: Referral Aggregation, Matching, Dissemination, Tracking and Reporting. In order to "match" a consumer's request for help to the right and most available Assister, the system utilizes publish and subscribe technology as the architecture for a complex algorithm' which matches a Referral with the queue of the "best-fit" experts.