Workload Capacity Study for Family Services Supervisors & Specialists
Closed State & local contract opportunity Posted
- Solicitation number
- 25RFP14757
- State
- South Dakota
- Responses due
Opportunity facts
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Opportunity details come from postingboard.esmsolutions.com. Updated .
About this opportunity
The South Dakota Department of Social Services, specifically the Division of Child Protection Services, is seeking a comprehensive Workload Capacity Study for Family Services Supervisors and Specialists through a Request for Proposal (RFP) issued on May 1, 2025. The primary objective is to analyze the discrepancy between caseload and workload within Child Protection Services, with key deliverables including identifying workload imbalances, developing staffing strategies, exploring potential centralized specialty units, and providing recommendations to support staff retention and service quality. The study will investigate case complexity, current caseload distributions, develop workload standards, and evaluate the agency's program management structure. Proposals are due by May 30, 2025, and must be submitted via Secured File Transfer Protocol (SFTP), with vendors required to email Kirsten Blachford at Kirsten.Blachford@state.sd.us to request an SFTP folder. The evaluation criteria will focus on specialized expertise, resources, past performance, availability, project management techniques, and ability to handle project constraints. Vendors must submit both technical and cost proposals, demonstrating their qualifications and previous experience with similar contracts.
The RFP does not specify explicit set-aside designations or restrictions on respondent organizations. The contract is intended to be a one-time engagement to be completed by September 30, 2025, with the total contract amount to be determined through negotiations. No information is provided about incumbent vendors or existing infrastructure requiring integration. The state reserves the right to negotiate with the highest-ranked offeror and may terminate negotiations if a mutually acceptable agreement cannot be reached. While a specific budget range is not disclosed, the comprehensive nature of the study suggests a significant investment in understanding and optimizing the workforce capacity of the Child Protection Services division. Interested vendors are advised to carefully review the full RFP document and prepare detailed proposals that address the complex analytical requirements of the workload capacity study.
Opportunity text
The Division of Child Protection Services is seeking a Workload Capacity Study for Family Services Supervisors and Specialists staff. An Organizational Assessment was conducted in 2020 which revealed a discrepancy between caseload (number of cases assigned) and workload (variations in the amount of time spent on individual cases) within Child Protection Services. In general, child welfare staff tend to spend 20-35% of their time on direct client contact or collateral contact, while the other 65-80% of their time is spent on case-related activities that include documentation and participation in legal proceedings. Workload is impacted by a variety of factors including, but not limited to: the level of skills of the staff performing the duties, the complexities of the cases assigned, and required travel throughout the state. A Workload Capacity Study will enable the Division of Child Protection Services to identify where imbalances in workload exist, strategize how to effectively staff the agency with existing staff, determine the potential for developing centralized specialty units, and identify areas where additional supports may need to be implemented to support equity in workload. Manageable workload is essential to support the retention of the child protection workforce and improve quality of services provided to the children and families we serve. This will further empower the agency to protect and promote the welfare of all children; prevent neglect, abuse, and exploitation; support children in remaining safely with their families or returning home in a timely manner; promote safety, permanency, and well-being for children in foster and adoptive care; and provide training, professional development, and support to maintain a well-qualified child welfare workforce.
Offerors may email inquiries concerning this RFP to obtain clarification of requirements. No inquiries will be accepted after the date and time indicated in the Schedule of Activities. Inquiries must be emailed to Kirsten Blachford at Kirsten.Blachford@state.sd.us with the subject line "RFP14757".
The State will to respond to offeror's inquiries (if required) via e-mail. In addition, all inquiries and the State's responses will be posted on the state's e-procurement system and the DSS website at http://dss.sd.gov/keyresources/rfp.aspx. Offerors may not rely on any other statements, either of a written or oral nature, that alter any specification or other term or condition of this RFP. Offerors will be notified in the same manner as indicated above regarding any modifications to this RFP.
Files
| File | Type | Posted |
|---|---|---|
| Response to Offeror Questions document.pdf | ||
| RFP Document.pdf | ||
| RFP Document.pdf |
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