Website maintenance and enhancement

South Carolina Educational Television (SCETV) is seeking a five-year contract for comprehensive website maintenance and enhancement services for KnowItAll.org, an educational resource repository containing over 9,500 digital assets for K-12 educators and students. The solicitation requires a vendor with extensive Drupal development experience, specifically mandating five years of Drupal expertise per developer and demonstrated work on at least three educational websites. Key technical deliverables include ongoing website maintenance, day-to-day helpdesk services, Drupal updates and administration, cybersecurity monitoring, third-party API integrations, and annual accessibility and SEO reporting. Planned enhancements encompass Kaltura API updates, Spanish language search capabilities, broken link detection, homepage redesign, and additional platform integrations. The procurement follows a two-phase evaluation process, with Phase I scoring 100 points across technical solution (45 points), qualifications and experience (35 points), and pricing (20 points), followed by Phase II presentations worth an additional 30 points. Critical dates include a mandatory virtual pre-proposal conference on April 14, 2022, question submissions due by April 15, 2022, proposal due date of May 11, 2022, and anticipated award posting on July 13, 2022.

The solicitation is open to bidders from all states, with no specific set-aside designations, though South Carolina-based companies and DBE/MWBE firms are encouraged to participate. Current website hosting is managed by DartPoints, and SCETV is not interested in changing hosting providers. Mandatory insurance requirements include $1,000,000 general liability coverage per occurrence and $5,000,000 cyber liability/information security insurance per occurrence with a $10,000,000 aggregate limit. All work must be performed within the United States, with strict prohibitions on offshore contracting. The contractor must maintain a dedicated project manager with five years of project management experience and provide 200 annual maintenance hours, with additional contingency support rates available for work beyond the allocated hours. While specific budget details were not disclosed, the contract will cover a five-year period from July 25, 2022, to July 24, 2027, with pricing to include implementation costs, annual support, and maintenance expenses. All government information must be processed, stored, and accessed within the continental United States, with all data belonging exclusively to the State upon contract termination.