Web Content Accessibility Guidelines 2. 1 Level AA Accessibility Consulting and Remediation

The Administrative Office of the Courts (AOC) of the State of Maryland issued a Request for Proposals on February 23, 2026, with proposals due March 17, 2026, to procure Web Content Accessibility Guidelines 2.1 Level AA accessibility consulting and remediation services on an indefinite quantity basis with fixed unit pricing. The AOC seeks qualified firms or individual consultants to provide comprehensive accessibility consulting, standardized assessments for documents in multiple formats (Word, PDF, Excel, PowerPoint, and video), document remediation services across varying complexity levels, strategic recommendations and best practices for accessible document workflows, and training and ongoing support. Offerors must demonstrate a minimum of three years of experience providing web content accessibility consulting and document remediation for WCAG compliance and should ideally possess familiarity with assistive technologies such as CommonLook, Adobe Acrobat, Microsoft Word, and JAWS, as well as public-sector or regulated-environment experience. Pricing will be based on per-page remediation costs organized by volume tiers (0-50 pages, 51-250 pages, 251-1,000 pages, and 1,001+ pages) with separate consulting services priced at an hourly rate (50 hours allocated per contract period), and the initial contract term is one year with four optional one-year renewal periods at the AOC's sole discretion. Critical performance requirements include responding to initial remediation requests within two business days and returning remediated documents within five business days, along with compliance with extensive security, background check, and information technology access requirements specific to Maryland Judiciary systems. Required insurance includes Commercial General Liability of $1,000,000 combined single limit per occurrence, Worker's Compensation of $500,000 per accident, and Professional Liability/Errors & Omissions of $1,000,000 per occurrence.

There are no Minority Business Enterprise (MBE) or Virginia Small Business Enterprise (VSBE) set-asides or goals established for this solicitation; however, offerors may voluntarily identify their MBE or VSBE status on the Bid/Price Proposal Form. No incumbent vendors or current contractors are identified in the RFP documentation, and no minimum usage guarantees are specified for this contract. Submission must be made exclusively through the Maryland Judiciary Procurement Portal, with a pre-proposal conference scheduled as detailed in the portal's project information section. The contract incorporates standard Maryland Judiciary provisions including mandatory execution of a Bid/Proposal Affidavit and Contract Affidavit (requiring compliance certifications regarding criminal convictions, debarment status, collusion, and corporate registration), completion of a Bidder/Offeror Profile and Experience form (documenting up to six relevant past client engagements with detailed references), and execution of a Non-Disclosure Agreement protecting confidential judicial information with liquidated damages provisions of $1,000 per unauthorized disclosure. While no specific award value or budget range is published in the solicitation, the contract structure utilizes volume-tiered per-page pricing and fixed hourly rates for consulting services across a base year plus four optional renewal years, with all payment subject to a not-to-exceed amount and invoicing required within thirty days of deliverable completion and acceptance.