Web Based Emotional Health Telehealth Services

SUNY Erie Community College is seeking a web-based emotional health telehealth services provider through a Request for Proposal (RFP) issued on August 8, 2024, with proposals due on August 28, 2024. The procurement aims to secure a comprehensive mental health support platform for students, requiring a vendor with a minimum of five years of similar service experience. The selected provider must offer 24/7 access to licensed mental health clinicians through multiple connection modes, including text therapy, teletherapy appointments, web portal, and online chat. Key deliverables include mood tracking capabilities, resource provision, and referrals to on-campus and community resources, with a platform compatible with Windows, Apple, and Google operating systems. The evaluation criteria will assess vendors across multiple dimensions: ability to meet departmental needs (10%), experience (20%), professional qualifications (20%), approach and methodology (15%), references (10%), work samples (10%), and cost (15%). The initial contract term is set for one year, from November 1, 2024 to October 31, 2025, with potential extensions for up to four additional one-year periods.

The RFP does not explicitly specify set-aside designations or restrictions on responding organizations. The document indicates monthly reporting requirements on service utilization and student satisfaction will be mandatory for the selected vendor. While specific budget ranges are not detailed, the RFP requires proposers to clearly itemize all potential costs, including hourly rates and ancillary expenses. The procurement is focused on supporting student academic needs by improving mental health and overall well-being, suggesting a student-centric approach to vendor selection. No information is provided about incumbent vendors or existing technological infrastructure that might require integration. The contract appears to be open to qualified mental health telehealth service providers who can demonstrate comprehensive capabilities in delivering remote mental health support to college students. The ultimate goal is to provide a robust, accessible mental health support solution that can address the increasing emotional health challenges faced by students in higher education settings.