Water Account Monitoring Portal

The City of Owosso, located in Shiawassee County, Michigan, is seeking a cloud-based water account monitoring portal through a competitive Request for Proposals (RFP) process. The procurement aims to develop a comprehensive online platform that enables residents to access water usage data, billing information, leak alerts, and payment options through an equitable and transparent interface. Key objectives include broadening account information access beyond traditional in-person or phone support, providing data-driven consumption insights, and ensuring ADA/WCAG compliance with a mobile-friendly design. The RFP requires vendors to submit detailed proposals encompassing company profiles, references, functional and technical requirement responses, and a comprehensive cost proposal covering setup, licensing, maintenance, and three-year total cost of ownership. Proposals are due on October 21, 2025, at 3:00 PM, with evaluation criteria focused on responsiveness, vendor performance capability, references, and overall value over a three-year lifecycle.

The RFP does not explicitly specify set-aside designations or restrictions on respondent organizations. The selected vendor must provide a Software-as-a-Service (SaaS) solution that integrates with the City's existing Customer Information System (CIS), Advanced Metering Infrastructure (AMI/MDM), and electronic bill presentment and payment (EBPP) systems. Technical requirements include maintaining 99.9% uptime, supporting concurrent logins across multiple departments, ensuring mobile device compatibility, and avoiding client-side installations. While specific budget ranges are not detailed in the provided documentation, the procurement involves a comprehensive technology solution with ongoing support and maintenance. The successful vendor will be responsible for delivering a robust, user-friendly portal that enhances residents' ability to manage and understand their water consumption and billing information through a modern, accessible digital platform.