VOIP System Equipment Maintenance

Maryland Department of Transportation's Secretary's Office is requesting proposals for NEC PBX maintenance renewal services under the PBX-IV Telecommunications Equipment and Services Master Contract (PORFP J01P4600092), with proposals due April 2, 2026 at 12:00 p.m. This solicitation is exclusively limited to Master Contractors previously awarded contracts under the PBX-IV master agreement (001B0600162); vendors not selected in the master contract are prohibited from bidding.

The scope includes hardware and associated peripherals, software (FA I), manufacturer's extended warranty and maintenance services (FA II), and time and material labor (FA III) for the Maryland Department of Transportation's Office of Transportation Technology at 7201 Corporate Center Drive, Hanover, Maryland. Required equipment includes UG50 ports (200 units), IP phones (445 units), Kentrox CSUs (4 units), APC UPS, Valcom paging units, and GR-NODE equipment. Equipment delivery is required by April 30, 2026, with services commencing April 30, 2026 and continuing through April 29, 2027.

Proposals must be submitted in separate technical (Word document) and financial (Excel document) formats with itemized cost breakdowns by location. Pricing and technical merit are weighted equally in evaluation. Evaluation criteria emphasize vendor experience with installation, maintenance, troubleshooting and repair; ability to meet delivery schedules; certified technician availability; spares inventory at service locations; and capacity to perform work outside normal business hours. Respondents must provide a Mercury Affidavit and confirm manufacturer or distributor authorization for PBX-IV equipment and services as of the proposal date. There is no Small Business Reserve designation; MBE and VSBE participation goals are set at 0% for Functional Areas II and III. Invoices must be submitted within 30 days of product receipt and acceptance to FPMO@mdot.maryland.gov.