Vital Records Acquisition Services - DHSS

The Missouri Department of Health and Senior Services (DHSS) has issued a Request for Proposal (RFPT30034902100123) for Vital Records Acquisition Services, targeting the jurisdictions of Clark County and Jefferson City. The solicitation seeks a vendor to provide comprehensive processing services for vital records customer orders through multiple channels, including IVR/call center, website/online submissions, and orders entered by DHSS staff. The contract will have an initial one-year term with four potential one-year renewal periods. Vendors must submit pricing for four specific line items: processing fees for customer-entered orders via IVR/call center or website, processing fees for orders entered by Bureau of Vital Records staff, processing fees for transaction authorizations, and identity and authentication services fees. The proposal period opened on August 21, 2020, with responses due by September 22, 2020, at 3:00 PM CDT. Submissions can be made electronically through the MissouriBUYS system or as hard copies to the Division of Purchasing. The contract will be awarded to the most responsive and responsible vendor providing the best value to the State, with delivery terms specified as Free on Board (FOB) Destination to the DHSS Bureau of Vital Records and Bureau of Epidemiology and Vital Statistics in Jefferson City.

The solicitation appears to be open to all vendors with no specific set-aside designations or restrictions on respondent types. No incumbent vendor information is provided, and the documents do not mention any specific requirements for disadvantaged enterprises or small businesses. The total estimated contract value is not explicitly stated in the available documentation. Payment terms are established at Net 45 days, and vendors must provide maximum pricing for the initial contract term and each of the four potential renewal periods. The services will be delivered to the DHSS facility located at 930 Wildwood Dr., Jefferson City, MO 65102. Vendors are required to provide detailed pricing for each processing fee category, with no negative values allowed, and must ensure that all line items are included in the bid total. Technical questions regarding the solicitation can be directed to Molly Hurt at the Division of Purchasing.