Video Remote ASL Interpretation Services

The Maryland Judiciary's Administrative Office of the Courts (AOC) is seeking proposals for Video Remote American Sign Language (ASL) Interpretation Services through Solicitation Number K26-0029-25. The procurement is designed to provide on-demand ASL interpretation services for court proceedings and court-related events across Maryland, supporting both onsite and virtual platforms. The contract will have an initial one-year term with the option for four additional one-year renewals, with no guaranteed minimum usage. Offerors must have a minimum of three years' experience providing video remote ASL services and employ interpreters certified by the Registry of Interpreters for the Deaf (RID). Critical requirements include maintaining 24/7/365 availability, providing a licensed video teleconferencing platform with web-enabled chat functionality, and supporting various court locations including clerk's offices, juror services, court help centers, family law clinics, and emergency court proceedings. Proposals will be evaluated based on multiple criteria, including price, company experience and references, personnel qualifications, and overall responsiveness to procurement requirements. The proposal is due by November 11, 2025, with the solicitation originally posted on October 22, 2025.

The solicitation encourages participation from Minority Business Enterprises (MBE) and Veteran-owned Small Business Enterprises (VSBE), though no specific participation goals are established. Proposing companies must submit comprehensive documentation including company profiles, experience references, key personnel qualifications, and a detailed work plan. The procurement includes a Non-Disclosure Agreement that requires contractors to implement robust confidentiality measures, with potential penalties of $1,000 per unauthorized disclosure. While no specific budget range is explicitly stated, the bid/price proposal form indicates the contract will cover 10,000 minutes of interpretation services annually, with pricing to be submitted on a per-minute basis. Contractors will be required to complete a Bidder/Offeror Profile and provide three references demonstrating relevant contract experience. The standard terms and conditions outline specific requirements for invoicing, payment (within 30 days), and compliance with Maryland state laws and regulations. Successful offerors will need to navigate complex confidentiality requirements and provide highly specialized ASL interpretation services across multiple court-related contexts.