Utility Billing Software Needs Assessment

Seminole County, Florida is seeking a consultant to conduct a comprehensive Utility Billing Software Needs Assessment for its Environmental Services Department, with the primary objective of evaluating and recommending replacement of the current Naviline Customer Information System (CIS) that does not meet contemporary best practices and industry standards. The project requires a detailed assessment of current business operations, stakeholder interviews, and development of a comprehensive scope of work to guide future technology system replacement. Proposals will be evaluated based on four key criteria: Project Understanding (20 points), Project Approach/Scope Compliance (30 points), Qualifications and Experience (30 points), and Fee Structure (20 points). A critical qualification is that the consultant must have been involved in implementing a Utility Billing System contract of $400,000 or more within the last five years. The Request for Proposal (RFP) was released on April 11, 2023, with questions due by May 3, 2023, and proposal submissions required by May 24, 2023, at 2:00 pm. The draft agreement indicates a potential three-year contract term with options for two successive one-year renewals.

While no specific set-aside designations for disadvantaged enterprises were explicitly mentioned, the RFP does outline significant requirements for potential contractors, including comprehensive insurance coverage and compliance with E-Verify system requirements. The existing infrastructure involves the Naviline Customer Information System, which will require careful integration considerations for any future replacement. Proposers must submit detailed pricing proposals covering base scope services and optional services, including Needs Assessment/Verification, Scope Development, Vendor & Software Selection, Document Assistance, and Implementation/Contract Management. The pricing structure allows for hourly rates and estimated maximum hours across various project components. Though a specific budget range was not directly stated, the requirement of prior experience with a $400,000 utility billing system implementation suggests a potential project value in a similar range. The county reserves the right to review current financial statements, schedule compliance, and past performance before making a final award.