Mobile Alerting

The City of Rock Hill, South Carolina is seeking competitive proposals for a comprehensive Utility Billing Mailing Service through RFP #2023-RFP-106, targeting a vendor capable of processing, printing, and mailing utility bills on a daily basis. The current utility billing system serves over 37,000 customers with approximately 45,000 monthly bills, requiring a full-service supplier who can handle all project aspects without subcontracting. Key deliverables include programming, redesign, testing, implementation, and producing 8.5 x 11 duplex color bills with perforated stubs, complete with appropriate envelopes and potential additional pages. The RFP's evaluation will likely focus on technical capabilities, pricing structure, and service quality, with vendors required to provide detailed unit costs for various printing and mailing requirements. Critical dates include a February 23, 2023 deadline for questions, with proposal responses due on March 2, 2023, at 2:00 pm. The initial contract term is 36 months, with an anticipated start date of July 1, 2023, and potential for two 12-month renewal options.

The procurement offers a potential advantage for local businesses within Rock Hill or York County, who may receive a 3-5% bid adjustment factor, with a maximum adjustment value of $25,000. While no specific disadvantaged enterprise requirements are explicitly stated, the RFP suggests a preference for local vendors. The current contract appears to be with CSG Systems, Inc., as evidenced by an attached invoice detailing existing utility bill processing services. The total budget for output services, based on the January 2023 invoice, was approximately $24,870.06, with total charges including taxes reaching $25,407.14. Vendors will need to integrate with the city's existing utility billing infrastructure and demonstrate capability to handle a high-volume mailing operation with precise specifications for bill design, data transmission, mailing, and customer service standards. The comprehensive nature of the RFP indicates the city is seeking a technically proficient partner who can seamlessly manage the entire utility billing communication process.