Unemployment Claims Management, Costing and Representation

The City of Pittsburgh Office of Management and Budget, acting on behalf of the Department of Human Resources and Civil Service, is soliciting proposals for Unemployment Claims Management services through RFP #2025-RFP-251. The procurement seeks a qualified vendor to manage unemployment compensation claims for current and former City of Pittsburgh employees, with comprehensive services including claims review, communication with the PA Unemployment Compensation office, hearing scheduling, witness preparation, and detailed reporting. Key deliverables encompass collecting and storing employee separation data, providing dedicated claims representation, conducting benefit charge audits, and offering training to City HR staff. The vendor will be responsible for managing claims, appealing charges, and providing legislative updates. Evaluation will be conducted using a points-based system, with 15 points for firm qualifications, 15 points for project team qualifications, 30 points for project approach, 30 points for cost proposal, and 10 points for MWDBE/VOSB participation. Critical dates include a question submission deadline of October 28, 2025, and a proposal submission deadline of November 4, 2025, at 2:00 pm, with electronic submissions required through the City's e-Procurement Portal.

The procurement includes specific diversity and inclusion goals, targeting 18% participation for minority-owned businesses, 7% for women-owned businesses, with additional considerations for veteran-owned and LGBTQIA+ small businesses. While no incumbent vendor is explicitly mentioned, the RFP indicates a desire for comprehensive integration with existing city human resources processes. Proposals must demonstrate the ability to work seamlessly with the City of Pittsburgh's current unemployment claims management infrastructure. The solicitation does not specify a precise contract value or budget range, but the detailed requirements suggest a substantial and potentially multi-year engagement. Eligible respondents will need to demonstrate significant expertise in unemployment claims management, including deep understanding of Pennsylvania unemployment compensation regulations, proven experience with municipal government clients, and robust reporting and representation capabilities.