UNCW VoIP Zoom Project

The University of North Carolina Wilmington is requesting proposals for implementation of a Zoom Voice and Phone solution to replace its existing Cisco CUCM 14SU3 system under RFP #72-PALG26091, with proposals due July 30, 2026 at 2:00 PM ET. The RFP is brand-specific for Zoom solutions only; alternate platforms will be deemed non-responsive. Vendors must hold Zoom Deployment Customer Experience and Support Workplace and Phone certifications.

The scope encompasses provision and installation of 58 Voice Gateways/ATAs across campus; migration of 1,726 users with Direct Inward Dialing and 3,051 total active DIDs; migration of 20 DID-based auto-attendants; replacement or re-flashing of approximately 500 Cisco handsets; comprehensive E911 implementation; Microsoft Teams and Microsoft 365 integration; call recording and transcription capabilities for university police; and pre-deployment, cutover, and post-deployment support. Redundant voice gateways with specific connector types are required. UNCW maintains existing Zoom Essentials video with Active Directory integration and SSO already in place, which must not be disrupted. All UNCW data must remain within U.S. legal jurisdiction. Vendors must comply with data security, confidentiality, FERPA, and PCI DSS requirements.

UNCW targets mid-December 2026 go-live with a number port cutover window between December 14 and December 21, 2026. Liquidated damages are 0.15% of total project cost per calendar day of delay, not to exceed 10% of total project cost, if implementation is not complete by December 21, 2026. The contract term is three years initial with two optional one-year renewals, anticipated award August 28, 2026.

Proposals are evaluated on Cost (30%), Vendor Experience (30%), Project Approach & Timeline (25%), Training Capabilities (10%), and Acceptance of UNCW Terms & Conditions without Edits (5%). Vendors must submit firm-fixed pricing broken into licensing and calling plans, hardware, professional services, project management, and buyout credits or incentives. Written questions are due July 14, 2026 at 12:00 PM ET, with responses July 17, 2026. Public proposal opening occurs via Zoom July 30, 2026 at 3:00 PM ET.