TRS000429_ServiceNow Consulting and Technical Services
Awarded State & local contract opportunity Posted
- Solicitation number
- TRS000429
- State
- Texas
- Responses due
Opportunity facts
- Jurisdictions
- NIGP codes
Opportunity details come from txsmartbuy.com. Updated .
About this opportunity
The Teacher Retirement System of Texas (TRS) has issued a Request for Proposals (RFP) for ServiceNow Consulting and Technical Services, Solicitation No. TRS000429. TRS is seeking a contractor to assist with the planning, implementation, and growth of its ServiceNow product, including expertise in Strategic Portfolio Management (SPM) and IT Service Management (ITSM). The RFP outlines mandatory qualifications, including at least 3 years of experience assisting clients with ServiceNow SPM and ITSM platforms, and a client base that includes a minimum of three clients with similar projects. The RFP has a due date of September 22, 2023, at 3:00 pm CT and includes a non-mandatory pre-proposal conference on August 18, 2023. TRS may conduct presentations or interviews with top-scoring respondents and plans to award an initial contract term through August 31, 2024, with three one-year renewal options.
The RFP is open to the public, and proposals must be submitted through the TRS Procurement and Vendor E-System (PAVES) portal. Subcontractors must be approved by TRS, but there is no HUB subcontracting plan requirement. The contract will be monitored for performance, and liquidated damages may be assessed for non-compliance. The RFP does not provide a defined budget, but work orders will be created on an as-needed basis. TRS has indicated that 1099 contractors are permitted to work on this project, subject to subcontracting requirements. The RFP also outlines various security and compliance requirements, including adherence to NIST 800-53r5 and FedRAMP High certification for the ServiceNow GovCloud environment.
Opportunity text
TEACHER RETIREMENT SYTEM OF TEXAS
SOLICITATION ANNOUNCEMENT
TRS has posted a Request for Proposals (RFP) which is listed below:
Solicitation Name: ServiceNow Consulting and Technical Services
Solicitation Number: TRS000429
Response Due Date: September 12, 2023, at 3:00 pm CT
This Solicitation can be accessed through the Electronic State Business Daily (ESBD) website located at http://www.txsmartbuy.com/sp. At the website, in the text box under "Solicitation ID" enter the above Solicitation Number and then click "Search" to access this Solicitation. Please note: you must use Google Chrome to navigate this site.
The solicitation can also be accessed through TRS' Procurement and Vendor E-System (PAVES) portal. Portal access, additional information, and job aids are located on TRS' website: https://www.trs.texas.gov/Pages/procurement_PAVES.aspx.
Proposals must be submitted through PAVES. Instructions for submitting a proposal in PAVES are located within the Solicitation document and on TRS' website. Follow these instructions exactly. Emailed responses will not be considered.
TRS strongly suggests allowing yourself at least three or four days prior to the response due date to log in and navigate PAVES due to the particular outline and format that must be followed to submit a proposal to TRS that will be compliant and considered for evaluation.
There is a Pre-Proposal Conference on August 18, 2023, at 11:00am CT. Attendance at the Pre-Proposal Conference is non-mandatory. The location of the Pre-Proposal Conference is virtually via TEAMS. By attending the pre-proposal conference, attendees allow TRS to include their name and email in the pre-proposal conference sign-in sheet to be included with an Addendum following the conference.
The deadline for questions and clarifications is August 21, 2023, at 3:00pm CT. Questions must be submitted in writing via PAVES. Telephone requests will not be accepted. The document containing questions must be labeled with the Respondent name and solicitation number. TRS has the sole discretion as to whether or not to respond to submitted questions.
If you have any questions or require assistance in accessing the ESBD or PAVES websites, please contact:
Spencer Cummings
Email: spencer.cummings@trs.texas.gov
Thank you!
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