Treas- Collection Services Bureau - Staff Aug RFP

The Michigan Department of Technology, Management and Budget-Procurement is seeking a contractor to provide staffing augmentation for the Collections Services Bureau through RFP 250000001027. The procurement focuses on recruiting and hiring non-State staff to support a first-party collections model for pursuing unpaid delinquent tax and State agency debt accounts. Required staffing includes 7-15 Business Collection Agents, 26-42 Individual Collection Agents, 5-20 Non-Business Collection Agents, 4-6 Supervisors, one Manager, and one Senior Manager, all of whom must reside within Michigan. Contractors will be responsible for comprehensive recruiting activities, including fingerprinting, drug testing, background checks, and citizenship verification. Key proposal dates include questions due by February 14, 2025, with answers posted February 24, 2025, and final proposals due March 21, 2025, at 1:55 PM EST. The contract will commence July 2, 2025, with an initial three-year term and potential for four additional one-year renewals, including a six-month implementation period from November 15, 2025, through May 14, 2026.

While no specific set-aside designations are mentioned, the RFP indicates consideration for minority-owned and women-owned business participation during evaluation. The current incumbent is GC Services, who has held contract 180000001279 since September 26, 2018. The State will provide all necessary operational infrastructure, including computers, monitors, headsets, operating systems, and software, with staff working onsite/hybrid at the State of Michigan Operations Center in Dimondale, MI. Compensation is strictly hourly-based, with pricing required for each position type and no additional incentives, bonuses, or commissions permitted. Staff are eligible for annual Cost-of-Living Adjustment evaluations, though these are not guaranteed. The State will not reimburse for holidays, vacation, travel, or sick time, and overtime must be pre-approved and paid at 1.5 times the billable rate for hourly staff only. While no specific budget range is detailed, the comprehensive staffing requirements suggest a significant contract value for the three-year initial term.