To Provide The Installment, Operation And Maintenance Of Automated Teller Machines (ATM) For Essex County

Contractor Responsibilities and Performance Requirements a. Contractor shall provide the ATM machine units at its own expense, as well as any equipment, fixtures, phone lines, and electric lines necessary for the installation and operation of the ATM machines. Recurring monthly telephone bills will be paid by the vendor. b. The Contractor shall pay the County a fixed monthly concession fee in the amount proposed in the Price Proposal. The total concession payments for the initial twentyfour (24) month contract term shall be no less than Twenty-Four Thousand Dollars ($24,000.00). c. During the first month of operation, the Contractor shall review each ATM unit weekly to determine cash and supply requirements. Thereafter, the Contractor shall conduct monthly reviews and submit a report to the County no later than the tenth (10th) day of each month. d. Contractor shall not tie into any of the Countys phone lines to access its data in the ATM machine. Separate phones lines shall be installed at the contractors expense on a separate account. Monthly bills for the dedicated telephone line will be paid by the contractor e. Contractor shall provide a current model ATM unit in good operating condition. If an ATM cannot be repaired or maintained in proper operating condition, the Contractor shall replace the ATM unit within seven (7) calendar days. f. The ATM shall be equipped with remote monitoring capabilities that automatically notify the Contractor of equipment malfunctions, service interruptions, low cash levels, or other operational issues requiring attention. g. The Contractor shall maintain sufficient cash levels to minimize service interruptions due to insufficient funds. h. Each ATM shall remain fully operational and available for public use during the normal operating hours of the County facility in which it is located, except during Countyapproved scheduled maintenance, necessary repairs, or when the facility is closed due to holidays, emergencies, or other authorized closure. i. The Contractor shall provide a 24-hour emergency service telephone number. Response time shall be within four (4) hours, seven (7) days a week, including weekends and holidays. j. Contractor shall supply tables, cabinets, or stations that are necessary to accommodate the ATM machine. k. The Contractor shall comply with all applicable federal, state, banking, and payment industry security standards for ATM operations and customer transaction data. l. Instructions and prices shall be clearly posted on the ATM machine. The County shall be the sole judge for quality and size of lettering, advertising or signs posted. The quality and size of letter, as well as the accessibility of the machine, shall be in accordance with the Americans with Disabilities Act. All ATM machines shall comply with all applicable ADA accessibility requirements, including accessible controls, displays, and audio capabilities where required by law. m. Each ATM shall accept major debit and ATM network cards commonly used in the United States. n. Each ATM shall support EMV chip-enabled cards and contactless transactions where available. o. The Contractor shall provide the County with a monthly summary of the transaction volumes. The monthly report shall include transaction volume, maintenance performed, service interruptions, downtime, and cash replenishment activity for each ATM. p. The Contractor shall obtain all licenses, permits and approvals required for the installation of the ATM machine, station, and signage q. Contractor shall be responsible for keeping the ATM units in presentable order. Graffiti, broken parts, or damage are not the County responsibilities. The contractor shall replace the ATM and/or its cabinet/desk/station if the damage or graffiti cannot be removed. r. The Contractor shall provide the County with the names, telephone numbers, and email addresses of primary and secondary contacts available 24 hours a day, 7 days a week for emergency service. s. Electronic advertising on any ATM is prohibited. Any request for an exception must be submitted to the County in writing and is subject to the prior written approval of the Purchasing Agent. t. The Contractor shall install, test, and place all ATMs into service within fourteen (14) calendar days from the date of award by the Essex County Board of County Commissioners, unless otherwise approved in writing by the County. u. The Contractor shall be responsible for restoring ATM service following power, communication, or equipment failures not caused by the County. v. Upon expiration or termination of the contract, the Contractor shall remove all ATM equipment at its sole expense and restore the installation area to its original condition, reasonable wear and tear excepted. w. The Contractor shall pay the County of Essex the monthly concession payment as proposed in the Price Proposal. Payments shall be due on or before the tenth (10th) day of each month.