Temporary technical consulting and support services for the office of the medical investigator's decedent case management system, including system troubleshooting, technical analysis, user support, documentation, workflow consultation, maintenance suppo

The University of New Mexico's Office of the Medical Investigator is soliciting temporary technical consulting and support services for its Decedent Case Management System under a proposed sole-source engagement with Viking Systems, LLC, with proposals due October 16, 2026. The procurement is justified on the basis of the contractor's approximately 16 years of direct experience supporting the system and specialized knowledge of its architecture, functionality, and operational environment that cannot be quickly replicated by alternative providers.

The scope includes system troubleshooting, technical analysis, user support, documentation, workflow consultation, maintenance support, knowledge transfer, and assistance with system-related enhancements and issue resolution. The Decedent Case Management System is mission-critical, supporting all medicolegal death investigations conducted statewide, operates 24 hours per day, 365 days per year, and serves more than 250 users. The OMI is addressing a temporary IT staffing shortage resulting from an employee on extended leave and the resignation of a key Technical Analyst 2. The department evaluated alternatives including reassignment of existing IT resources, recruitment of replacement personnel, and use of external consultants, but determined none capable of providing the immediate level of support and knowledge continuity necessary for this specialized system.

The contract value is $104,000 for a 12-month term. The proposed vendor, Viking Systems, LLC, is located at 264 Prism Ave SW, Rio Rancho, New Mexico 87124, with the engagement intended solely as a temporary solution until permanent staffing needs are resolved. The contractor Martin Wetterstrom possesses the specialized institutional knowledge at the center of the sole-source justification. The procurement was submitted by Kyla Sorensen, Supervisor of Fiscal Services, on September 15, 2026.