SW-Identity Access Management (IAM) Solution

The City of Austin, Texas is issuing a Request for Information (RFI) numbered 5600 JCN6011 regarding a citywide Identity Access Management (IAM) solution to enhance security, improve operational efficiency, and ensure regulatory compliance with standards including CJIS and HIPAA. The procurement seeks vendor information across seven critical areas: system capabilities and core features, lifecycle automation for user provisioning and de-provisioning, access governance and compliance capabilities, system integrations with the City's Human Capital Management (HCM) system and existing applications, Citizen Identity and Access Management (CIAM) capabilities for external user identity management, IAM program alignment with governance and security baselines, and technical specifications including FedRAMP certification, SAML 2.0 compatibility, federated environment support, and user access review capabilities. The initiative aims to support Zero Trust architecture while incorporating both employee and customer identity management functions. Key objectives include enhancing security posture, improving employee and customer experience, and increasing operational efficiency. Responses must be submitted as PDF documents via email to Armelle Ouedraogo at Armelle.Ouedraogo@austintexas.gov by 5:00 PM CDT on February 18, 2026. Vendors are explicitly instructed not to include pricing or contractual terms in their responses, as this RFI is issued solely for information and planning purposes and does not constitute a solicitation or commitment.

The RFI document does not specify set-asides, restrictions on respondent types, or disadvantaged enterprise designations, indicating that responses are open to all qualified vendors. No incumbent vendors or current contractors are identified in the RFI materials. The City's existing infrastructure includes a Human Capital Management system with which the IAM solution must integrate, establishing a key technical requirement for any proposed solution. All materials submitted to the City become public property subject to the Texas Open Records Act and will not be returned to respondents. Respondents bear all expenses associated with preparing and submitting their responses. No budget range or award value is specified in the RFI, as this is an information-gathering phase to inform potential future procurement activities. Interested vendors should direct inquiries to Armelle Ouedraogo at (512) 974-1647.