RFI_5600_JCN6011_ADD_1_v1.pdf

CITY OF AUSTIN, TEXAS

Purchasing Office

Request for Information

PROJECT NUMBER: RFI 5600 JCN6011

PROJECT DESCRIPTION: Identity Access Management Systems

COMMODITY CODES: 92014

DATE ISSUED: February 3, 2026

INFORMATION DUE PRIOR TO: 5:00 PM CDT, February 18, 2026

All inquiries and comments concerning this RFI should be provided in writing and submitted electronically via email to Armelle Ouedraogo at Armelle.Ouedraogo@austintexas.gov

DISCLAIMER

This RFI is issued solely for information and planning purposes and does not constitute a solicitation or contract.

All material submitted to the City becomes public property and is subject to the Texas Open Records Act upon receipt. Any information submitted in the RFI should not contain proprietary and/or confidential information.

Responses to the RFI will not be returned. Accordingly, responses to this notice are not offers and cannot be accepted by the Financial Services Department as such or to form or suggest a contract or commitment of any nature. Responders are solely responsible for all expenses associated with responding to this RFI.

By submitting a response, the Respondent acknowledges that this request is not a solicitation and that the information provided may be utilized in possible future solicitations.

Signature of Person Authorized to Sign Signer's Name and Title: (please print)

Company Name:

Address:

City, State, Zip Code:

Phone No. ( )

BACKGROUND AND REQUESTED INFORMATION – RFI 5600 JC N 6011

Identity Access Management Systems

The City of Austin’s Identity and Access Management (IAM) program is designed to enhance security, improve customer and employee experience, increase operational efficiency, and comply with regulatory criteria. This initiative will support Zero Trust architecture and streamline resource access for staff and the community.

The purpose of this RFI is to gather information about a citywide IAM solution able to integrate with the City’s Human Capital Management system and incorporate Citizen Identity and Access Management (CIAM) to enhance security, streamline user provisioning and de-provisioning, and ensure compliance with regulatory requirements such as CJIS, HIPAA, and internal governance policies.

Requested Information:

The City is seeking information regarding the following:

1. System Capabilities – Overview of your IAM solution and its core features.

2. LifecycleAutomation – How your system supports automated provisioning and de-provisioning.

3. Access Governance & Compliance – Capabilities for access reviews, certifications, and regulatory compliance.

4. System Integrations & Application Onboarding – Integration approach with HCM, directories, and applications.

5. Citizen Identity & Access Management (CIAM) – Capabilities for external user identity management and security.

6. IAM Program Alignment – How your solution aligns with governance, security baselines, and best practices.

7. Additional Information – FedRAMP certification, SAML 2.0 compatibility, federated environment support, and user access review capabilities.

3. RFI Response

Please provide responses in a clear and organized format. Do not include pricing or contractual terms. The City may use this information to develop a future solicitation.

Submission Instructions:

Please submit your responses via email to armelle.ouedraogo@austintexas.gov by 02/17/2026.

Responses should be submitted as a PDF document.

Please include your company’s primary contact for this RFI.

This RFI is for informational purposes only.

It is not a solicitation for proposals, pricing, or contractual commitments

Point of Contact:

Armelle Ouedraogo City of Austin Armelle.Ouedraogo@austintexas.gov (512) 974-1647 https://cityofaustin-my.sharepoint.com/personal/jane_neal_austintexas_gov/Documents/Desktop/Temp%20Files/armelle.ouedraogo@austintexas.gov mailto:Armelle.Ouedraogo@austintexas.gov