SurfacePro Purchase

The City of Philadelphia is requesting quotes for Surface Pro purchases with inside delivery, installation, and configuration, with quotes due August 24, 2026. The Local Business Entity (LBE) Program does not apply to this Office Automation Program solicitation.

The vendor must provide inside delivery to a loading dock (drop shipment is not acceptable), full installation and configuration at the City's location, product literature upon request, and instruction and training. Debris removal is the vendor's responsibility. Refurbished equipment is acceptable.

Warranty and maintenance requirements are tiered by equipment class: servers and IT appliances require minimum five-year coverage; PCs and laptops, four years; tablets, three years; and peripherals (printers, copiers, multifunction devices) require original equipment manufacturer warranty periods. On-site maintenance with next-day response (within 24 hours) including all parts and labor is mandatory. Vendors must offer three-year or five-year service level agreement options. Payment is due after equipment delivery and acceptance by the City.

Quotation submission occurs through the PHLContracts platform using a 15-step process across multiple tabs (General, Items, Questions, Terms & Conditions, Attachments, Summary). Vendors must confirm seller role status, answer all mandatory questions, provide unit costs and optional discounts for each line item, review and accept terms and conditions, and submit all required supporting documentation. The platform requires vendors to click "Save & Continue" on every tab and resolve all validation warnings before final submission through the Summary Tab.