Student refund mgmt & card service

The South Carolina Technical College System (SCTCS) is issuing a Request for Proposal (RFP) on behalf of all 16 South Carolina Technical Colleges for a contractor to provide student refund management and card services. The contractor will be responsible for the electronic disbursement of student account refunds via ACH, debit card, or paper check, as well as offering students a co-branded FDIC-insured checking account with debit card. The contractor must be able to integrate with the colleges' administrative systems, manage the entire refund disbursement process, and provide marketing, customer service, and reporting tools. The contract term is 5 years, with an initial 1-year term and four 1-year renewal options. The RFP has a submission deadline of August 28, 2024, and the award will be posted on September 18, 2024. The RFP requires offerors to provide detailed technical and business proposals outlining their solutions, experience, qualifications, and costs, with pricing information provided separately from the technical proposal.

The RFP notes that cost savings and avoidance are critical factors, as the colleges seek to eliminate paper check issuance and minimize operational resources required. There are no preferences stated, and the successful offeror will provide a "turn-key solution" to disburse all student refunds at no cost to the students or colleges. The RFP does not specify any set-aside designations or restrictions on the types of organizations that can respond, and it does not mention any incumbent vendors or current contractors, or any existing infrastructure or technology that requires integration. The RFP also does not provide any information on possible award values or budget ranges.