Statewide Sexual Assault Helpline

The State of Utah is seeking a contractor to operate the Statewide Sexual Assault Helpline, a critical crisis intervention service designed to provide immediate support and resource referrals for sexual assault survivors. The procurement opportunity requires a qualified vendor to staff a comprehensive crisis line that can effectively handle sensitive victim support interactions, with an emphasis on connecting survivors to appropriate local and statewide resources. Key deliverables will include maintaining a consistently available helpline, providing compassionate crisis counseling, conducting thorough resource referrals, and potentially maintaining confidential documentation of support interactions. The contract opportunity was posted on October 9, 2025, with proposals due by October 14, 2025, indicating a tight five-day window for potential contractors to submit their qualifications. While specific evaluation criteria are not detailed in the provided information, contractors can expect to be assessed on their expertise in crisis intervention, understanding of sexual assault support services, staff training, and ability to maintain a professional and empathetic communication approach.

The procurement does not specify explicit set-aside designations or restrictions on responding organizations, suggesting the opportunity is open to a wide range of qualified service providers. No incumbent vendors or current contractors are mentioned in the available information, nor are there details about existing technological infrastructure that might require integration. The document also does not provide specific budget ranges or potential award values for this statewide helpline contract. Prospective contractors should anticipate demonstrating comprehensive capabilities in managing a sensitive, statewide crisis support service with a focus on providing immediate, professional assistance to sexual assault survivors. Interested organizations should carefully review the full request for proposal (RFP) documentation to understand the complete scope of requirements and ensure their ability to meet the state's specific needs for this critical support service.