State-wide Ombudsman Program

The Montana Department of Public Health and Human Services (DPHHS), specifically the Senior Long Term Care division, issued a Request for Information (RFI) numbered DPHHS-RFI-2018-0172 for the state-wide Ombudsman Program. This procurement seeks comprehensive information about the administration of an ombudsman program that spans multiple service areas, including health services for disabled persons, medical services, nursing, and professional services like business management, community development, and mediation. The RFI was open from June 22, 2018, at 10:00 AM MDT to July 10, 2018, at 2:00 PM MDT, with the primary objective of gathering detailed insights into program administration. The solicitation covers multiple commodity codes related to health and professional services, indicating a broad scope of potential program requirements. Jennifer Garza was designated as the contact person, reachable at jgarza@mt.gov or +1 406-444-2851 for any questions or clarifications regarding the RFI.

While the document does not explicitly specify set-aside designations or restrictions on responding organizations, it appears to be a preliminary information-gathering stage preceding a potential formal procurement process. No incumbent vendors or specific budget ranges were mentioned in the available documentation. The RFI suggests that potential respondents must review and accept the state's standard RFI language, implying potential qualification criteria for future engagement. The broad range of commodity codes indicates that the state is seeking comprehensive insights into ombudsman program administration, potentially from organizations with expertise in health services, disability support, medical management, and professional mediation services. This approach suggests the state is conducting thorough due diligence to understand potential program models, implementation strategies, and operational frameworks before initiating a formal procurement process.