Sole Source - Mutare Inc. 8x5 IVR Support Solution

DeKalb County, Georgia is pursuing a sole source procurement for an 8x5 Interactive Voice Response (IVR) support solution from Mutare Inc. through its Purchasing and Contracting Department. The procurement specifically covers a technology maintenance subscription for an IVR application that enables county customers to schedule inspections through a specialized system connected to the Permitting Platform. This unique procurement is predicated on Mutare's exclusive development and support of the specific IVR solution for DeKalb County, which qualifies them as the sole vendor for this technology maintenance subscription. The public notice was posted on July 3, 2025, with a response deadline of July 10, 2025, providing a seven-day window for potential market responses or objections to the sole source procurement. The procurement process appears to be in its initial stages, with the documentation indicating a formal market survey and procurement notice designed to document the county's rationale for selecting a single vendor without competitive bidding.

The procurement appears to be unrestricted in terms of set-aside designations or enterprise restrictions, with Mutare Inc. being the sole identified vendor due to their unique technological solution. No specific budget range or award value was explicitly stated in the provided documentation. The existing infrastructure involves the county's current Permitting Platform, which the IVR solution will directly interface with to facilitate inspection scheduling. The technology solution is specifically designed as an 8x5 support model, suggesting standard business hours support for the IVR system. While the document remains partially incomplete, with signature and detailed review sections yet to be filled out, it represents a critical step in DeKalb County's procurement process for maintaining their specialized inspection scheduling technology. The sole source nature of the procurement underscores the vendor's specialized capabilities in developing and supporting this specific technological solution for the county.