Sole Source – Customer Support Agreement for Apex Gamma Desktop Systems and 24-Input Alpha Analyst System.

The Texas Health and Human Services Commission (HHSC) on behalf of the Department of State Health Services (DSHS) is requesting bids on a sole-source customer support agreement for Apex Gamma Desktop Systems (models 200152348 and 200970432) and a 24-Input Alpha Analyst System (model 10089025) under IFB HHS0017358, with bids due July 8, 2026, at 10:30 a.m. Central Time. This is a sole-source procurement with no competitive alternative specified.

The scope covers on-site customer support for radiological testing equipment at DSHS Laboratory (1100 W. 49th Street, Austin, Texas) supporting nuclear power plant surveillance, Pantex facility monitoring, and FDA FERN LFFM food defense activities. The basic service agreement must include all non-consumable parts, labor, travel, 3rd business day response time, two scheduled customized assistance visits, two unscheduled emergency visits, toll-free technical support Monday–Friday 8:30 a.m.–5:00 p.m. EST, software updates, and free shipping. Contractor shall respond to service calls within four hours of notification and perform services Monday–Friday between 7:30 a.m. and 4:00 p.m. Central Time.

The contract term runs September 1, 2026, through August 31, 2027, with four optional one-year renewal periods and one potential extension year available at HHSC's discretion. Historical spend for similar services is $360,000 over five years. Pricing must be firm and fixed, submitted on Exhibit C, with no guarantee of minimum volume or usage.

Bidders must demonstrate a minimum of five years' relevant experience with personnel holding at least two years' experience and provide three verifiable references for similar contracts within the last five years. Required insurance includes workers' compensation, commercial general liability ($1 million per occurrence), commercial automobile liability ($1 million), professional liability ($1 million), and umbrella liability ($1 million). All personnel require background checks prior to state property access. Award is contingent on HHSC Executive Commissioner approval and best-value evaluation based on bidder qualifications, ability to meet performance requirements, and price.

Questions are due June 25, 2026. Responses to questions will post July 1, 2026. Bids may be submitted electronically through the HHS Online Bid Room or in person at PCS, 1100 W. 49th Street, Austin, Texas (office hours 8:00 a.m. to 5:00 p.m. Monday–Friday, excluding state holidays). Bidders must submit Exhibit A (HHS Solicitation Affirmations), completed Exhibit C Pricing Sheet, Exhibit D Bidder Reference Form, financial capability documentation, applicable Addendum Acknowledgement Forms, and Exhibit F (Form 4109 Application for Texas Identification Number if new to HHSC). The contract is subject to appropriations and available funding.