SolarWinds Service Desk Licenses

The Maryland Department of Transportation (MDOT), The Secretary's Office (TSO) is requesting proposals for SolarWinds Service Desk Licenses under a Purchase Order Request for Proposal (PORFP) with proposals due September 28, 2026 at 2:00 PM EDT. This is a Small Business Reserve (SBR) procurement restricted exclusively to Certified Small Business (CSB) vendors currently awarded under the Commercial Off-the-Shelf Software (COTS 2012) Master Contract (060B2490021); current Master Contractors may submit a Letter of Authorization with their bids.

The scope includes 300 Premier Service Agent User subscriptions and one Premier Asset Management license with an Unlimited Asset Pack for 10,000+ assets, both with co-terminus maintenance expiring October 31, 2027. Bidders must be authorized SolarWinds resellers and provide the manufacturer's suggested retail price with screenshots, all licensing agreements, end-user license agreements, and acceptable use policies. Work is performed at MDOT/OTTS in Hanover, Maryland.

The contract runs November 1, 2026 through October 31, 2027. Submissions must be electronic through the State's eMaryland Marketplace Advantage (eMMA) e-procurement system. Pricing must remain valid for at least 90 days after bid opening. The State reserves the right to purchase more or less than specified quantities based on funding availability. One-time items invoice within 30 days of acceptance; annual items invoice annually beginning within 30 days of contract start.

Questions close September 23, 2026 at 12:00 PM EDT. Invoices submit to tsoapinvoices@mdot.maryland.gov. The procurement includes a Data Use Agreement governing personally identifiable information handling, requiring reasonable security measures, breach notification to the State within one business day and affected individuals within 45 days, and compliance with Maryland's Protection of Information by Government Agencies provisions.