OTTS271300 PORFP SolarWinds Final.docx

Section 1 – General Information

PORFP Type

Functional Area/s (FA) for this PORFP

☒ FA I – COTS Software ☐ FA II – Installation and Training Services ☒ FA III – Manufacturer's Software Maintenance

This is a Small Business Reserve (SBR) Procurement for which the award will be limited to Certified Small Business (CSB) vendors. Only businesses that meet the statutory requirements set forth in State Finance and Procurement Article, §§14-501—14-505, Annotated Code of Maryland, and that are certified by GOSBA Small Business Reserve Program are eligible for the award of a contract.

Information on eligibility for the SBR program is available on the Small Business Reserve (SBR) and Small Business Preference (SBP) page.

Information on the CSB Vendor Registration processes is available on the eMMA Quick Reference Guide (QRG) under CSB Certification and Recertification (Vendors).

at 2:00 PM EDT

Special Instructions

LIMITED TO MASTER CONTRACTORS

Only Master Contractors that are awarded a contract under the Commercial Off-the-Shelf Software (COTS 2012), 060B2490021, are eligible to submit a bid in response to this secondary competition Purchase Order Request for Proposal (PORFP). A current Master Contractor under the named contract may submit an LOA with their bid to be considered for the award.

BID SUBMISSION INSTRUCTIONS

Purchase Order Request for Proposal (PORFP) responses must be submitted electronically in accordance with the instructions below.

Vendors shall submit responses via the State's eMaryland Marketplace Advantage (eMMA) e-Procurement system. Instructions for submitting proposals electronically can be found:

· Responding to Solicitations (IFB – Vendor): https://mdprocurement.freshdesk.com/support/solutions/articles/70000592965-responding-to-solicitations-ifb-vendor-

· Submitting a Bid to an Amended Solicitation (Vendor):

https://mdprocurement.freshdesk.com/support/solutions/articles/70000592966-submit-a-bid-to-an-amended-solicitation-vendor-

QUESTIONS DUE (CLOSING) DATE AND TIME

09/23/2026 at 12:00 PM EDT Questions must be submitted in writing with the subject line, "Question for PORFP #OTTS271300," and be submitted in writing via email to the Procurement Officer listed in Section 2 no later than the date and time specified.

SPECIAL REQUIREMENTS

1. The Department reserves the right to purchase more or less than the specified quantity to the extent limited by funding. Charges that are multiple years shall be provided at a per-year price.

2. Purchase new and unused software.

3. The Master Contractor shall not impose a restocking fee if an item is returned due to damage or incorrect product shipped.

4. The Master Contractor must provide the estimated ship date/lead time for each item listed in the PORFP.

5. Please allow for pricing provided in response to this PORFP to be valid for at least 90 days after the set due date above.

6. The Master Contractor must be an authorized reseller for the Manufacturer named in Section 1. The state reserves the right to request a Letter of Authorization (LOA) from the Manufacturer or Distributor.

7. The Master Contractor must include a screenshot of the Manufacturer's Suggested Retail Price (MSRP) with the bid.

8. Bids must be received by the due date and time listed in the solicitation. Bids that are not received by the due date and time will not be accepted.

9. Master Contractors not intending to respond to this solicitation are requested to click the NOT RESPOND radio button in eMMA and provided a brief explanation. Alternatively, they may complete a "No Bid" form and email to the Agency POC in Section 2 by the bid due date and time.

10. Master Contractors must ensure that the proposed COTS software is virus free.

11. Master Contractors shall furnish all agreements and terms and conditions the Master Contractor expects the State to sign or to be subject to in connection with or in order to use the products or to be provided under this PORFP. This includes physical copies of all agreements referenced and incorporated in primary documents, including but not limited to any software licensing agreement for any software proposed to be licensed to the State (e.g., EULA, Enterprise License Agreements, Professional Service agreement, Master Agreement) and any Acceptable Use Policy (AUP). The State is not bound to an agreement or any terms and conditions not provided in a Master Contractor’s Proposal and no action of the State, including but not limited to the use of any such software, shall be deemed to constitute acceptance of any such agreements or terms and conditions and any such agreement, terms or conditions are void ab initio and unenforceable against the State.

12. Software-as-a-Service (SaaS) Products and contracts are subject to the Additional Terms and Conditions specified in Attachment Y - Data Use Agreement.

13. This is a Small Business Reserve Procurement for which the award will be limited to Certified Small Business (CSB) Master Contract vendors. Only businesses registered in eMMA as CSBs are eligible for contract award. Vendors should verify that their CSB certification is active and has not expired in eMMA prior to submitting a bid. Instructions for applying for CSB certification or recertification are available on the CSB Certification and Recertification – Vendors page.

Invoicing Instructions

Send invoice to e-mail: tsoapinvoices@mdot.maryland.gov.

An invoice not satisfying the requirements of a Proper Invoice (as defined at COMAR 21.06.09.01 and .02) cannot be processed for payment. To be considered a Proper Invoice, invoices must include the following information without error:

1. Contractor name and address;

2. Remittance address;

3. Federal taxpayer identification (FEIN) number, social security number, as appropriate;

4. Invoice period (i.e., the time period during which services covered by invoice were performed);

5. Invoice date;

6. Invoice number;

7. State-assigned Contract number;

8. State-assigned (Blanket) Purchase Order number(s);

9. Goods or services provided;

10. Amount due; and

11. Any additional documentation required by regulation or the Contract.

For items of work for which there is one-time pricing, those items shall be billed within 30 days of acceptance.

For items of work for which there is annual pricing, items shall be billed annually. The first year's invoice shall be billed within 30 days of contract start. Each additional year shall be billed on the anniversary of the first year's invoice.

Section 2 – Agency Point of Contact (POC) Information

Section 3 – Delivery Address / Work Site POC Information

Section 4 – Scope of Work

FA I – COTS Software

Release

SolarWinds Licenses (See Specifications Attached)

FA II – Installation and Training Services

FA III - Manufacturer's Software Warranty/Maintenance

SolarWinds Subscription Service Maintenance (See Specifications Attached)

Section 5 – Evaluation Criteria

1. The award will be made to a responsible and responsive vendor whose bid is determined to be the most favorable bid price or evaluated bid price to the State.

2. Adherence to the Specifications

3. Special Instruction #1-13

Basis for Award Recommendation The agency Point of Contact listed in Section 2 will recommend the award to a responsive and responsible Master Contractor that provides the most advantageous offer considering the price and evaluation factors above. The agency Point of Contact will initiate and deliver a PO to the selected Master Contractor.

All awards from this PORFP shall comply with the requirements of COMAR 21.05.13.06.

Purchase Order Request for Proposals (PORFP) COTS Software Master Contract

Purchase Order Request for Proposals (PORFP) COTS Software Master Contract

Revised 2026-06-17

NO BID NOTICE/VENDOR FEEDBACK FORM

To help us improve the quality of State solicitations and to make our procurement process more responsive and business-friendly, please provide comments and suggestions regarding this solicitation. Please return your comments with your response. If you have chosen not to respond to this solicitation, please e-mail or fax this completed form to the attention of the Agency Point of Contact listed in Section 2.

Title: SolarWinds Service Desk Licenses Solicitation No: OTTS271300

PORFP: OTTS271300

1. If you have chosen not to respond to this solicitation, please indicate the reason(s) below:

· Other commitments preclude our participation at this time.

· The subject of the solicitation is not something we ordinarily provide.

· We are inexperienced in the work/commodities required.

· Specifications are unclear, too restrictive, etc. (Explain in REMARKS section)

· The scope of work is beyond our present capacity.

· Doing business with the State is simply too complicated. (Explain in REMARKS section)

· We cannot be competitive. (Explain in REMARKS section)

· The time allotted for the completion of the Bid is insufficient.

· Prior State of Maryland contract experience was unprofitable or otherwise unsatisfactory. (Explain in REMARKS section)

· Other: _________________________________________________________

2. If you have submitted a response to this solicitation, but wish to offer suggestions or express concerns, please use the REMARKS section below.

REMARKS: _________________________________________________________________

Offeror Name: ________________________________ Date: _______________________

Contact Person: _________________________________ Phone (____) _____ - ________

Address: _________________________________________________________________

E-mail Address:____________________________________________________________