Skills verification testing services

The Florida Department of Revenue's Child Support Program is seeking a Software as a Service (SaaS) provider for online pre-employment skills testing through a Request for Proposals (RFP) issued on April 7, 2025. The procurement focuses on obtaining comprehensive online assessment services to help identify and select qualified job applicants across various skill categories including customer service, basic office skills, data entry, Microsoft Office applications, technical support, legal assistance, and accounting. The technical proposal and cost proposal are due on May 16, 2025, with an anticipated contract start date shortly thereafter. The initial contract term is three years with optional renewal periods, and the Department anticipates purchasing assessments for up to 14 hiring specialists and 2 system administrators, with approximately 70% of assessments targeted for customer service positions. Vendor evaluation will be based on a combined technical and cost assessment, with specific requirements including maintaining a minimum 99.5% monthly system availability and potential financial penalties of $1,000 for each month the system falls below that standard.

The RFP does not explicitly indicate specific set-aside designations or restrictions on responding organizations. The contract will be structured with volume-based pricing tiers for assessments (1-1,000, 1,001-2,500, and 2,501+ assessments), with vendors paid per assessment taken. Funding for the contract is contingent on annual legislative appropriations, and vendors must comply with various state and federal regulations including E-Verify, public records laws, and cybersecurity standards. While a specific budget range is not detailed, the Department previously purchased 3,813 assessments in State Fiscal Year 2023-24, which provides a baseline for potential contract value. The solicitation suggests a flexible, performance-based procurement approach that allows vendors to demonstrate their capabilities in providing comprehensive online skills verification testing services for government employment screening.