Single Source provider for Phonak and Roger hearing aid parts and repair

The Florida School for the Deaf and the Blind (FSDB) is seeking a single source provider for Phonak and Roger hearing aid parts and repair services for fiscal year 2025-2026. This procurement is specifically for obtaining hearing aid parts, repair services, and associated accessories through Sonova USA, Inc., located in Aurora, Illinois. The contract opportunity is limited to Sonova USA as the sole US wholesaler for Roger products, with a not-to-exceed estimated dollar amount of $19,999.99. The procurement covers a comprehensive range of hearing aid equipment, including Phonak and Unitron hearing aids, Roger accessories, Soundfield speakers, and ear-level receivers for individuals with various hearing needs. The solicitation is open from July 22, 2025, at 11:00 AM to August 12, 2025, at 11:00 AM, with a specific focus on maintaining strict compliance guidelines and using original Phonak replacement parts.

This procurement is a single source contract with no competitive solicitation, effectively restricting participation to Sonova USA, Inc. The justification for the sole source selection is Sonova's unique position as the national service center for Phonak Roger hearing aid equipment, with the exclusive capability to provide ongoing service and maintenance for educational customers. No alternative service providers can be used, as engaging other service companies would invalidate product warranties. Phonak sells Roger products directly to educational programs with specific resale restrictions, further limiting potential vendor alternatives. The contract covers a range of products within the Roger ecosystem, including hearing aids from Phonak, Unitron, and competitive manufacturers, along with related accessories. The procurement is specifically for St. Johns County within the state of Florida, with Sonova USA being the intended and only eligible vendor for this contract opportunity.